On this episode of Defining Hospitality we’re shining a spotlight on the work of a previous guest and fellow hospitality podcaster. Josiah Mackenzie is the publisher of Hotel Operations, and the host and writer of the Hospitality Daily podcast and blog. We’re excited to share a recent episode from his podcast where he interviewed Chip Conley, Founder and CEO at Modern Elder Academy.

Takeaway: 

• In an environment like AirBNB where there is a lack of real time feedback, exit surveys for guests are important. By collecting this feedback, Chip was able to help hosts improve their offerings to guests. 

Links:

• Hospitality Daily Podcast: https://podcast.hospitalitydaily.com/ 
• Original Episode: https://podcast.hospitalitydaily.com/chip-conley-airbnb/ 
• Twitter: https://twitter.com/ChipConley 
• LinkedIn: https://www.linkedin.com/in/chipconleysf/ 
• Website: https://chipconley.com/ 
• Book Link: https://chipconley.com/my-books/ 

Shout Outs:

• 04:21 - Brian Chesky: https://www.linkedin.com/in/brianchesky/ 
• 09:05 - PEAK: https://a.co/d/0Bw4n9N 

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419