Andrew Knight shares his journey of starting a cleaning business after facing personal challenges. He quit his job as a project manager and within six weeks, he had secured seven customers and hired staff. Now, a year later, his business has grown to include 10 staff members, subcontractors, and an office. Andrew discusses the importance of understanding customer needs and finding the right marketing channels, such as Facebook and neighborhood groups. He also emphasizes the need for clear communication with customers and the implementation of quality assurance programs. Andrew shares his experiences with recruitment challenges and the importance of pricing and customer selection. He plans to focus on expanding his commercial contracts and developing a reliable team to eventually have more flexibility in his business.