In this episode of Salon Rising The Podcast, we chat with the incredible Sarah Lancaster—salon owner (Cole & Co Hair), mum of three, and the brains behind The Relief Hairdresser. Sarah’s built something pretty special, growing her business from a home setup to a full salon while creating a much-needed service that helps salons find reliable, temporary stylists when they need them most.

We talk about the juggle (because it’s real), the importance of solid policies, and how she’s handled everything from growing a team to navigating unexpected challenges (floods included!). Sarah’s approach is thoughtful, considered, and quietly determined—proof that you don’t have to be the loudest in the room to make a big impact.

And The Relief Hairdresser has a special offer for Salon Rising Podcast listeners! Receive 10% off any relief booking by using the booking code "Salon Rising" x

Timestamps

00:00 Episode Summary

01:56 Introducing Our First Guest of the Year

02:33 Sarah Lancaster's Journey

03:40 Building a Team from Home

05:25 Managing the Relief Hairdresser

08:37 Education and Skill Development

11:53 Handling Client and Staff Dynamics

14:34 Operational Insights and Feedback

21:24 Balancing Teamwork and Independence

21:35 Returning to Roots and Business Adaptation

22:36 Flood Crisis and Community Support

23:38 Relocating and Repurposing Spaces

25:20 Juggling Family and Business Responsibilities

27:38 Coping Mechanisms for Busy Minds

32:48 Training and Team Development

37:51 Learning from Mistakes and Implementing Policies

44:41 Future Goals and Aspirations

45:33 Conclusion and Gratitude

Mentioned in this episode:

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

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Timely

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM