If you’ve ever been faced with the sudden task of overseeing a loved one’s care when they’re admitted to a hospital, or when they’re being discharged to rehab, or transitioned back home, well, you know how confusing and overwhelming it can be to navigate our complicated healthcare system. In today’s episode, we talk with Nicole Christensen, the founder and CEO of Care Answered, about her long career advocating for older adults, beginning with her formative experiences working in a nursing home. Nicole will describe the many dimensions of patient advocacy, from helping people know their options for care, to making sure they get the services they need, to guiding them through the maze of health care decisions so their caregivers have peace of mind. She’ll cover a range of key topics, including how to be engaged with your loved ones’ healthcare providers to prevent medical errors in hospitals. Nicole will also offer pragmatic advice about how to prepare for doctor’s visits; what questions to ask medical staff at a hospital (and make sure you understand the answers); what documents you need to be prepared for a healthcare emergency; and what you need to know about the Patient Bill of Rights at healthcare facilities. Nicole passionately believes that everyone deserves the best possible care, and to ensure such care, she helps patients be prepared—not scared.