We've all heard that full service has suffered the worst of the pandemic's effects, while quick service has thrived because of off-premises channels. But very few brands have experienced both sides of the service aisle quite like Dish Society.

Launched in 2014, Dish Society is a flex-casual concept, serving counter service by day and full service by night at five Houston-area locations. And throughout the pandemic, the brand has witnessed first-hand how both service styles could be directly affected by COVID-19.

Dish Society founder and CEO Aaron Lyons joins the podcast to talk about how the brand's service structure has fared during the pandemic, how he's planning to incorporate new off-premises strategies like ghost kitchens, and why he's still doubling down on full service moving forward. 

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