Guest: Matt Dunie, a coach at CEO Coaching International. Matt has founded or co-founded four companies and served as CEO or President five times across the information services and SaaS sectors. He's led businesses ranging from startups to enterprises approaching $400 million in revenue, and he's executed more than 20 acquisitions and exits.

Quick Background: Successful startups and small businesses eventually reach a place where complexity starts to stall growth. It's at this early turning point that the CEO has to take their leadership up a notch and make the tough decisions that will Make BIG Happen.

On today's show, Matt Dunie discusses how to navigate the challenges of the "messy middle," including dealing with change, decentralizing decision-making, and finding the courage to lead with transparency and empathy.