Hiring great recruiters should be second nature for recruitment business owners—after all, it's what we do for clients daily. But when it comes to growing your own team, the stakes are higher, the risks are real, and the margin for error is razor-thin.

In today’s episode, we dive into what it really takes to attract, hire, and retain high-performing recruiters—especially in a competitive market where top talent has options.

You’ll hear the inside story of how one firm scaled from 7 to 50 people and 7X’d its revenue in just five years—not by chance but by building a values-driven hiring and retention strategy.
Whether you're hiring your first or your fiftieth recruiter, this episode will give you the mindset, methods, and metrics to do it right.

Episode Outline and Highlights

[03:21] From psychology to recruitment - Andy shares how he started his recruitment career, leading to the foundation of Brainworks.

[07:34] How making and learning from many mistakes are key to Andy’s success.

[10:20] Factors that lead to growth and scaling.

[20:05] What can help you decide when considering investing in a high-compensation recruiter joining your team?

[26:17] Andy reveals their hiring process when recruiting a recruiter.

[31:32] How to retain top recruitment talent.

[35:49] Fostering a collaborative and supportive culture - Andy elaborates on their specific action points.

[43:50] Thoughts on remote work and performance management.

[48:34] What the next five years look like for Brainworks.

[50:53] Andy shares their tech stack that paid off.

Andy Miller Bio and Contact Info

Andy Miller started BrainWorks in 1991 and continues to lead the Consumer Products practice, placing talent ranging from mid level to general management and presidents, with an eye for impacting the business regardless of the level or function. Andy’s client roster ranges from large Fortune 50 companies to smaller entrepreneurial organizations that are looking to grow and believe that finding the right talent makes a difference.

Andy received a Master’s degree in Counseling Psychology and spent 3 years in social services settings. After transitioning to business, Andy spent 10 years in the Telecommunications field, winning numerous sales awards including 5 consecutive years in the Gold Club and Salesman of the Year in 1987 and 1988. His passion and experience from competitive sports in addition to his psychology background provides a unique blend of competitiveness and people skills which has influenced how he works with both clients and candidates. This background is the basis of his philosophy -- to help clients win the competitive wars for talent by assessing, training and developing people towards greater productivity.

Andy on LinkedIn

Brainworks website link
DRM Foundation
Pinnacle Society

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