In Depth

How to be effective up and down the org chart | Matt MacInnis (Rippling, Inkling, Apple)


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Matt MacInnis is the COO at Rippling, an all-in-one HR, IT, and finance platform for businesses, which last raised $500M at a $11.25B valuation. Before Rippling, Matt was the co-founder and CEO at Inkling, a mobile learning platform that was acquired in 2018. He also held several management roles at Apple.

In today’s episode, we discuss:

  • Lessons on culture, org-design, and product from Rippling
  • Characteristics of great CEOs
  • How to a better executive leader
  • Leading with kindness and impatience
  • How to fight entropy
  • Referenced:

    • Andy Roddick: https://www.atptour.com/en/players/andy-roddick/r485/overview
    • Apple: https://www.apple.com
    • Bain & Company: https://www.bain.com/
    • Bill Campbell: https://en.wikipedia.org/wiki/Bill_Campbell_(business_executive)
    • Conscious Business: https://www.amazon.com.au/Conscious-Business-Build-Value-Through/dp/1622032020
    • Google: https://www.google.com
    • Inkling: https://www.inkling.com/
    • McCaw Cellular: https://en.wikipedia.org/wiki/McCaw_Cellular_Communications
    • McKinsey: https://www.mckinsey.com/
    • Microsoft: https://www.microsoft.com
    • Oracle: https://www.oracle.com
    • Parker Conrad: https://www.linkedin.com/in/parkerconrad/
    • Peter Currie: https://en.wikipedia.org/wiki/Peter_Currie_(businessman)
    • Rippling: https://www.rippling.com
    • The Effective Executive: https://www.amazon.com.au/Effective-Executive-Peter-Ferdinand-Drucker/dp/0060833459
    • Where to find Matt MacInnis:

      • LinkedIn: https://www.linkedin.com/in/macinnis/
      • Twitter/X: https://twitter.com/stanine
      • Where to find Brett Berson:

        • LinkedIn: https://www.linkedin.com/in/brett-berson-9986094/
        • Twitter/X: https://twitter.com/brettberson
        • Where to find First Round Capital:

          • Website: https://firstround.com/
          • First Round Review: https://review.firstround.com/
          • Twitter/X: https://twitter.com/firstround
          • YouTube: https://www.youtube.com/@FirstRoundCapital
          • This podcast on all platforms: https://review.firstround.com/podcast
          • Timestamps:

            (00:00) Introduction

            (02:14) Great CEOs don’t worry about their weaknesses

            (06:31) The third-time founder mindset

            (08:09) Why every great CEO is impatient

            (11:54) How executives fight entropy

            (19:11) Experience ≠ wisdom

            (21:26) Managing workplace politics

            (24:02) Why all businesses should dogfood

            (26:20) Overseeing employee expenses

            (27:43) The best CEOs don’t need coaching

            (29:55) The hidden cost of advice

            (40:40) Why execs are “tortured but happy”

            (44:16) Clear versus first principles thinking

            (51:09) Finding first principles thinkers

            (53:13) Why people overcomplicate culture

            (55:53) Don’t make this mistake when interviewing

            (59:26) The importance of anti-patterns

            (61:27) Important business values

            (63:28) How Matt thinks about output

            (66:33) Rippling’s key leadership principle

            (71:02) Why kindness matters

            (72:03) Freeing yourself from self-doubt

            ...more
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