One of the most challenging parts of being a travel agent is de-escalating negative situations with unhappy clients. After 12 years in the industry, I’ve interacted with a lot of clients, some of which were unhappy, to put it mildly, and I feel like I’ve learned a ton throughout this process on what works and what doesn’t work, so on this episode, I’m going to share with you some of the tips I learned on how to de-escalate negative situations with unhappy clients.  

This episode is sponsored by Palladium Hotel Group. To learn more about how you, as a travel agent, can partner with Palladium Hotel Group to grow your business, please visit: https://pro.palladiumhotelgroup.com/en/