At some point in your sales career, you're bound to encounter an unhappy customer who wants a refund.

When you do, you must resist the temptation to argue and prove them wrong.

Instead of trying to win the argument, you should be trying to win your relationship with the client.

How do you do that? Ask them these empathetic questions and your victory is secured.

Follow us on YouTube and visit our Sales Revolution Facebook Group to get more of these tips.

Resources:

✅ Join the Sales Revolution: If you're ready to do sales differently, you're in the right place. This community is for entrepreneurs and sales pros to connect, grow, + learn the new (and highly improved) connection-based way of selling. https://www.facebook.com/groups/salesrevolutiongroup