Psychology of Customer Success

How to Improve Employee Morale (When You Can't Give Them A Raise!)


Listen Later

Is it possible to motivate your team without paying them more?

In a time when workloads are doubling and raises are scarce – How can you keep your team motivated - even EXCITED - to give it their all?


Money matters - no question about it.  But it's only a small piece of what actually impacts job performance.  

Now I'm not saying to be cheap!  Pay your people as well as you possibly can!

But if you're getting no wiggle room from the C-Suite on budget - that doesn't have to mean your team will automatically stop trying.  Other things matter too.  People WANT to feel motivated.  Come find out how.

BY THE TIME YOU FINISH LISTENING, YOU’LL DISCOVER:

  • How to avoid resentment during "Do more with... (you know.)"
  • The career development hack that gets employees taking work off your plate - and thank you for it!
  • The human-first leadership techniques that tripled the effectiveness of my CS teams within the first six months. 

 
When you finish listening, I'd love to hear your biggest takeaway from today's episode. 

Tag me in a post on LinkedIn and let me hear what you learned!  
 

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com



++++NEW FREE RESOURCE++++

💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.


WORK WITH RACHEL:

🧑🏻‍🎓 The CS Leadership Academy


CONNECT WITH RACHEL

Follow at:

LinkedIn
TikTok
Instagram
YouTube

WEBSITE

https://provansuccess.com




...more
View all episodesView all episodes
Download on the App Store

Psychology of Customer SuccessBy Rachel Provan

  • 5
  • 5
  • 5
  • 5
  • 5

5

50 ratings


More shows like Psychology of Customer Success

View all
Sales Gravy: Jeb Blount by Jeb Blount

Sales Gravy: Jeb Blount

562 Listeners

Coaching for Leaders by Dave Stachowiak

Coaching for Leaders

1,457 Listeners

Find Your Dream Job: Insider Tips for Finding Work, Advancing your Career, and Loving Your Job by Mac Prichard

Find Your Dream Job: Insider Tips for Finding Work, Advancing your Career, and Loving Your Job

611 Listeners

How to Be Awesome at Your Job by How to be Awesome at Your Job

How to Be Awesome at Your Job

1,038 Listeners

The Daily by The New York Times

The Daily

110,847 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

6,830 Listeners

Projectified by Project Management Institute

Projectified

216 Listeners

On Purpose with Jay Shetty by iHeartPodcasts

On Purpose with Jay Shetty

27,078 Listeners

Dateline NBC by NBC News

Dateline NBC

47,970 Listeners

The Anxious Achiever by Morra Aarons-Mele

The Anxious Achiever

565 Listeners

A Bit of Optimism by Simon Sinek

A Bit of Optimism

2,172 Listeners

Unchurned - The No. 1 podcast for Customer Success by Josh Schachter - UpdateAI

Unchurned - The No. 1 podcast for Customer Success

87 Listeners

The Mel Robbins Podcast by Mel Robbins

The Mel Robbins Podcast

20,846 Listeners

CSM Practice - The Customer Success Podcast by Irit Eizips & CSM Practice

CSM Practice - The Customer Success Podcast

5 Listeners

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. by Alex Turkovic

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

19 Listeners