Mike Montague and Rob Fishman talk about how to succeed at retail sales. Rob Fishman is a long-time Sandler trainer and author of the new Sandler book, Retail Success in an Online World.   Get Rob's book here: https://shop.sandler.com/books/retail-success-online-world    In this episode:

• Who is Fishman’s new book for?
• Attitudes to have and avoid in the retail space
• Where you might get stuck
• How a salesperson can make all the difference in the retail space
• Be wary of becoming an unpaid consultant
• How to kill a sale in 8 seconds
• Know your customer’s style
• Interrupting vs Inviting
• The Questioning Palette: What questions should we have ready for selling in a retail setting?
• What advice would Rob give his 20-year-old self?
• Rob’s favorite Sandler rule
• Rob’s best attitude, technique, and behavior to succeed in an online world
• Information on Rob’s book

Get Rob's book here: https://shop.sandler.com/books/retail-success-online-world 

 

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