#updateai #customersuccess #saas #business

Jon Johnson and Josh Schachter sit down with Brett Queener, Managing Director at Bonfire Ventures, to explore the rapidly evolving landscape of software companies in the age of AI. Brett shares his thoughts on the future of SaaS, the importance of speed and innovation, and the critical role of product marketing.

They dive into founders' challenges and anxieties in today’s "change economy," where software evolves at warp speed, and discuss what it takes to build a defensible business amidst ever-growing competition.

Join us as Brett provides insights on how startups can thrive by truly solving customer problems and staying ahead in the AI-driven tech landscape.

Timestamps:

0:00 – Preview, Intros & BS

2:22 – Bonfire & Brett’s Blog: Tales from The Bonfire

6:55 – Predictions & Observations: AI’s Influence on SaaS

13:07 – Running a Software Company Amid Rapid Change

16:33 – Applying Jobs-to-be-Done Framework

17:50 – Innovation Pace vs. Continual Adaptation

24:45 – Product Innovation, Value, and Market Differentiation

28:45 – Investor Perspective and Guidance for Startups

36:38 – Evaluating Startups

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👉 Follow the podcast

Youtube: https://www.youtube.com/@updateai9697

Apple Podcast: https://apple.co/3dfWXmD

Spotify: https://spoti.fi/3KD3Ehl

👉 Connect with the guest

Brett Queener : https://www.linkedin.com/in/brettqueener/

Brett's blog : https://queener.substack.com/p/the-change-economy

👉 Connect with hosts

Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/

Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/

Josh Schachter: https://www.linkedin.com/in/jschachter/

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Unchurned is presented by UpdateAI

About UpdateAI

At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.