MSPs and IT Consultants tend to over-standardize in order to achieve efficiency. The main issue is that your clients often require unique solutions and are willing to pay for that experience.

In this episode, we talk through how you can have a standard approach to clients that also is adaptable to their needs which will make both of you more money during the relationship.

How do you know your processes are ready? How do you prepare for the unpredictable?

This is the world of table top exercises, to help your team identify where there are gaps in coverage as well as ensuring events run smoothly.

In this episode Skip and Adam talk through table top exercises, a few tips on running them as well as lessons learned from table tops in the past.

How do you find solutions for customers? Is it just a matter of specing out a laptop or PC with some network items and calling it good?

In this episode, Skip and Adam talk through what it means to find solutions to customer problems and align to help their business grow using your engineering skillset.

How do you deal with new prospects? Do you accept anyone or do you find the best fit for both you and the client?

In this episode, Skip and Adam talk through how to define great relationships and what it means to properly communicate your client fit.

The Ides of March used to be a time of celebration and new year celebration. However thanks to a certain playwright we now see it as a time of bad omens.

The question is, "Is March a time of celebration for your team or is it a reminder of how much you haven't gotten done?"

In this episode Skip and Adam talk through how preparation and execution can turn the Ides into a time of celebration.

Interruptions are a way of life in engineering. However you also need to manage your time and projects. So how do you keep on track while managing triage?

In this episode, Skip and Adam talk through the tips and tricks on how they have dealt with balance in their engineering lives.

"If you always do what you have always done you will always get what you always have got"

Real world examples of what the results of a proper QBR are. In this episode Skip and Adam tell tales of how they were able to drive businesses forward with a proper QBR. Often helping businesses identify solutions to problems they did not know they had!