August 28, 2023

Imagine not getting your payout! Booking.com fails to pay hosts on time?

4 minutes

Booking.com has a hard time delivering payouts to vacation rental hosts

European hosts are hardest hit
This is on top of years of broken promises and instability with their payment infrastructure
- They have had tons of technical difficulties, communication fails
They sent this message to hosts this summer… “Payout for reservation check-outs between 28 June – 19 July will be processed by 24th July 2023 in one consolidated payment. Regular payout schedule is expected to resume by 27th July 2023.”“Payout for reservation check-outs between 28 June – 19 July will be processed by 24th July 2023 in one consolidated payment. Regular payout schedule is expected to resume by 27th July 2023.”
Hosts actually voiced their concern because ON the payment date - no payment to be found - then Booking changed their tune and said ok - new date August 4
A lot of hosts have thousands of dollars stuck in Booking’s financial system. While expenses have to be paid TODAY, booking is making hosts wait until tomorrow…
A huge issue here is that booking.com is not really doing much to fix this - not really showing responsibility and this creates more distrust - hosts who are impacted, do not feel they can rely on the platform
Is booking.com insolvent? Well no, they have a diversified company - this is more of an issue with their financial infrastructure - this is mainly a tech issue more so than a finance one.
Comparison to other platforms: Airbnb and VRBO have generally done better with their payout records

Connect with Me: [email protected]
This episode is brought to you by the Vacation Rentals with John Newsletter my very own email newsletter every Friday that features 4 bullet points highlighting cool things I found this week in the short term rental world including apps, books, tech, new hacks, tricks, articles, and other weird but interesting short term rental stuff of value that I stumbled upon. It's free and will always be free. You can subscribe here.

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By Vacation Rental & Airbnb Coach

4.9

7575 ratings

August 28, 2023

4 minutes

Booking.com has a hard time delivering payouts to vacation rental hosts

European hosts are hardest hit
This is on top of years of broken promises and instability with their payment infrastructure
- They have had tons of technical difficulties, communication fails
They sent this message to hosts this summer… “Payout for reservation check-outs between 28 June – 19 July will be processed by 24th July 2023 in one consolidated payment. Regular payout schedule is expected to resume by 27th July 2023.”“Payout for reservation check-outs between 28 June – 19 July will be processed by 24th July 2023 in one consolidated payment. Regular payout schedule is expected to resume by 27th July 2023.”
Hosts actually voiced their concern because ON the payment date - no payment to be found - then Booking changed their tune and said ok - new date August 4
A lot of hosts have thousands of dollars stuck in Booking’s financial system. While expenses have to be paid TODAY, booking is making hosts wait until tomorrow…
A huge issue here is that booking.com is not really doing much to fix this - not really showing responsibility and this creates more distrust - hosts who are impacted, do not feel they can rely on the platform
Is booking.com insolvent? Well no, they have a diversified company - this is more of an issue with their financial infrastructure - this is mainly a tech issue more so than a finance one.
Comparison to other platforms: Airbnb and VRBO have generally done better with their payout records

Connect with Me: [email protected]
This episode is brought to you by the Vacation Rentals with John Newsletter my very own email newsletter every Friday that features 4 bullet points highlighting cool things I found this week in the short term rental world including apps, books, tech, new hacks, tricks, articles, and other weird but interesting short term rental stuff of value that I stumbled upon. It's free and will always be free. You can subscribe here.

...more