In Their Own Words

In our latest podcast for October 2018, Tripp interviewed Southern Utah University Professor Ravi Roy and Department of Aviation Director, Michael ("Mike") Mower, following their presentation at The Deming Institute's 2018 Conference.

Highlights include:

• Changing aviation training through the Deming Philosophy
• Mike meets Kevin Cahill during a visit to SUU to deliver a convocation lecture
• Not always a fun message of valuing collaboration
• Shifting away from a conflicting public / private partnership in the Department of Aviation
• A management style of using carrots and sticks
• Moving away from management by fear, with zero creativity
• A feeling of being entrenched in the prevailing system of management
• Applications beyond Department of Aviation
• Reaching graduate students from the public sector with the Deming Philosophy
• The reaction of staff members to the adoption of the Deming Philosophy
• The world of aviation is dynamic, while university environments are more static
• The impact of short memories; Deming – Now More Than Ever!
• The mindset for embracing the Deming Philosophy
• Support from SUU President Scott Wyatt while facing eminent failure
• Investing in the future
• The Deming Institute's incubator at SUU
• The 3rd annual Bryce Canyon Society Forum, April 4th, 2019
• Leading by example, spreading the Deming Philosophy beyond SUU
• Seeking change with a march on Washington, DC
• Success in having the Senate and Congress pass a Maintenance Training Modernization Bill inspired by SUU, with details at this link
• With this new bill, SUU will be the first in the US to change 60-year old aircraft maintenance training and practices
• Moving from fear of the future to hope in the future

In our latest podcast for October 2018, Tripp interviewed Southern Utah University Professor Ravi Roy and Department of Aviation Director, Michael ("Mike") Mower, following their presentation at The Deming Institute's 2018 Conference.

Highlights include:

• Changing aviation training through the Deming Philosophy
• Mike meets Kevin Cahill during a visit to SUU to deliver a convocation lecture
• Not always a fun message of valuing collaboration
• Shifting away from a conflicting public / private partnership in the Department of Aviation
• A management style of using carrots and sticks
• Moving away from management by fear, with zero creativity
• A feeling of being entrenched in the prevailing system of management
• Applications beyond Department of Aviation
• Reaching graduate students from the public sector with the Deming Philosophy
• The reaction of staff members to the adoption of the Deming Philosophy
• The world of aviation is dynamic, while university environments are more static
• The impact of short memories; Deming – Now More Than Ever!
• The mindset for embracing the Deming Philosophy
• Support from SUU President Scott Wyatt while facing eminent failure
• Investing in the future
• The Deming Institute’s incubator at SUU
• The 3rd annual Bryce Canyon Society Forum, April 4th, 2019
• Leading by example, spreading the Deming Philosophy beyond SUU
• Seeking change with a march on Washington, DC
• Success in having the Senate and Congress pass a Maintenance Training Modernization Bill inspired by SUU, with details at this link
• With this new bill, SUU will be the first in the US to change 60-year old aircraft maintenance training and practices
• Moving from fear of the future to hope in the future

In our latest interview podcast of 2018, Tripp interviewed Chris Chapman, Josef Pishek, Jacob Smith, and Denise Murray, all first-time attendees of a Deming Institute Conference.

Highlights include:

• The radical concept of running a company without performance reviews

• Why Deming - Why India, presented by Balaji Reddie
• Navigating the noise
• Shifting from "Me" to "We" thinking and action
• Aims and goals
• The Deming way of thinking
• The Conference as a catalyst
• Continual vs. continuous improvement
• The value of distinct and precise vocabularies 

In our 19th episode of Deming Speaks, this 32-minute excerpt from a 1991 seminar by Dr. Deming continues with him conducting his world-famous Red Bead Experiment (see Episode #18 for the first part of this experiment), all the while offering commentary on the following topics:

1. The use of threats on Willing Workers
2. Keeping the place (White Bead Factory) open with the best workers
3. Closing the place down, after all!
4. Plotting the points in order of production
5. Control Limits and Control Charts
6. No points outside, all points inside
7. A stable system, with all performance from the system
8. The foolishness of using merit increases and probation periods
9. Shocking and terrifying behavior
10. “Management is prediction, not playing games” (Dr. Michael Tveite)
11. Top management forced to think in the present tense, by stockholders and legislation
12. Must change for survival

In our 18th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management.

Topics in this episode include:

• The 3rd of Dr. Deming’s 14 Points – “Cease dependence on inspection"
• Inspection to improve quality is too late
• More inspection does not improve quality
• While scrap is not delivered, it is already paid for
• The benefits of statistical process control to improve quality
• Inspector-to-inspector variation
• Who is responsible for inspection?
• Outsourcing quality inspection
• Accountability is what’s left after you take responsibility away

Dr. Deming's 14 Points are fully covered in Out of the Crisis. The New Economics presented his later thinking about the 14 points. 

In our 18th episode of Deming Speaks, this 25-minute excerpt from a 1991 seminar by Dr. Deming begins with him conducting his world-famous Red Bead Experiment, all the while offering commentary on the following topics:

1. The way to improvement
2. Use of posters
3. Confusion about the need for white beads, not red beads
4. Merit increases
5. Spilling beads
6. Probation
7. “Zero Defects” Day
8. Plant closure

In our 17th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management.

Topics in this episode include:

• The 2nd of Dr. Deming’s 14 Points – “Adopt the new philosophy”
• Teach it to employees, suppliers, and put it into practice
• The 7 Deadly Diseases
• Freedom within our position, treatment with good faith
• The impacts of stress
• Inadequate/no training
• Job hopping and layoffs
• Options for cost cutting before layoffs
• Hope for instant pudding
• Copying without understanding
• Technology will transform industry
• Poor teaching of statistical methods
• False starts
• Only necessary to meet requirements
• Fallacy of "Zero Defects"
• Lack of testing of prototypes, including service functions

Dr. Deming's 14 Points are fully covered in Out of the Crisis. The New Economics presented his later thinking about the 14 points. 

In our 17th episode of Deming Speaks, this 18-minute excerpt from a lecture by Dr. Deming (which follows the content in episode #16) includes his thoughts on the following topics:

1. What do you think we ought to do?
2. Where's the crisis?
3. Customer expectations
4. Who asked for pneumatic tires?
5. Where does innovation come from?
6. Where are the makers of carburetors?
7. A system must include the future
8. What business are we in?
9. Bell Telephone Laboratories
10. What product or service would help our customers more?
11. Zero defects, no jobs

In our 16th episode of Deming Speaks, this 20-minute excerpt from a lecture by Dr. Deming includes his thoughts on the following topics (with references to examples in his book, Out of the Crisis):

1. What kind of problems?
2. If you're worried about your competition, you are not doing your job
3. Nothing can do you so much harm as a lousy competitor
4. Are we in this predicament because some people are not doing their best
5. Don't be fooled by figures
6. Put your faith in theories
7. Have we been depending on natural resources?
8. What does it take to become an economic power?
9. Experimental Designs & R. A. Fisher
10. Agricultural experimentation

In our 16th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management.

Topics in this episode include:

• Dr. Deming’s 14 Points, to be viewed as a system
• Point #1 – "Create constancy of purpose"
• The need for planning and knowledge
• Problems of today and problems of tomorrow
• Pressure from the need for quarterly financial reports
• The need for resources for the future, including training
• The need for broad applicability of innovation
• Improving the design of the organization
• John Hunter’s blog, September 21, 2015

Dr. Deming's 14 Points are fully covered in Out of the Crisis. The New Economics presented his later thinking about the 14 points.