1. Knowledge has temporal spread
2. There's no true value of any characteristic that is defined in terms of measurement or observation
3. No such thing as a fact
4. Any plan requires prediction
5. Who is in need of special help?
6. The foreman has two jobs
7. Specification limits are not control limits
8. Student evaluations
9. Systems and the process
10. The most important problems in management have no figures
11. Psychology helps us to understand interactions between people
12. Learning is a source of innovation
13. Learning and gold stars
14. Overjustification

This podcast features highlights of the fifth 90-minute session with Tim Higgins.

Follow this link to find our overview podcast for this series.

Follow this link to register for the next sessions, beginning on Monday, March 12th.

1. Why are we here?
2. Where's the crisis?
3. Quality is made at the top
4. Responsibility for quality
5. Why did the Fiero plant close?
6. Why did the bank close?
7. Banks and quotas
8. Independence and interdependence
9. By what method?
10. An alternative to setting goals
11. Management's job

This podcast features the fourth 90-minute session with Tim Higgins.

Follow this link to find our overview podcast for this series.

Follow this link to register for the next sessions, beginning on Monday, March 12th.

Topics in this episode include:

• Most popular videos on The Deming Institute’s YouTube channel in 2017

• Video on The 14 Points, with 46,000 views, leads the list, followed by the NBC White paper, “If Japan Can, Why Can’t We?” at 39,000 views

• Commentary on John Hunter’s blog, "Transformation of the Individual and the Organization", highlighting David Langford’s 2012 conference presentation

• Commentary on Bill’s blog, “Learning to Discern – Quality & Quantity” and how quantity relates to a focus on actions and quality, as defined by Dr. Deming, relates to a focus interactions

• Commentary on Bill’s blog, “Profits, Pragmatism, and the Possibility of Possessing “Other Eyes"” and how pragmatism in an organization inspired by Deming management differs from pragmatism in an organization governed by the prevailing system of management.

• Commentary on John Hunter’s blog, “Applying Quality as a Business Strategy at Hallmark Building Supplies,” highlighting Louie Paynter’s 2012 conference presentation

• Thoughts on how to make a difference (with Deming management), from where you are (in an organization)

This podcast features the third 90-minute session with Tim Higgins.

Follow this link to find our overview podcast for this series.

Follow this link to register for the next sessions, beginning on Monday, March 12th.

This podcast features the second 90-minute session with Tim Higgins.

Follow this link to find our overview podcast for this series.

Follow this link to register for the next sessions, beginning on Monday, March 12th.

This podcast features a 12-minute highlight of the sixth 90-minute session with Tim Higgins.

Follow this link to find our overview podcast for this series.

Follow this link to register for the next sessions, beginning on Monday, March 12th.

This podcast features a 15-minute highlight of the fifth 90-minute session with Tim Higgins.

Follow this link to find our overview podcast for this series.

Follow this link to register for the next sessions, beginning on Monday, March 12th.

1. Picking the best workers for the future
2. x + xy = 8
3. How are leaders chosen?
4. Selection procedure for hiring employees
5. What would happen if salaries were doubled?
6. How to reward top performers?
7. Does profit sharing represent over-justification?
8. Worker responsibility
9. Joint responsibility
10. How do unions fit into the Deming philosophy?
11. How can lower level employees help management learn the Deming philosophy?
12. Malcolm Baldrige Award
13. Role of a first-level supervisor in a Deming transformation
14. Leaders have a theory
15. Question about Biblical references