Guest: John Driscoll

What’s the surest way people will follow you into battle? Show you care — about them and their families.

That’s a major lesson John Driscoll learned in the Army…and it’s served him well in the private sector, including his current role at Walgreens, where he’s focused on improving service to patients in the healthcare industry. John shares his leadership insights, and the need to focus on healthcare leadership, in this episode.

Here's what John and Maureen cover:

1. Why genuinely caring for your team is a top leadership priority — especially in high-stress situations;

Other episodes you'll enjoy:

• Delivering the Future: Amazon’s Innovation Culture with Dr. Vin Gupta & John Love of Amazon Pharmacy (2nd segment of the show, starting at about 16:30 in)

For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, TikTok, Threads, and Twitter, too!

RESOURCES:  

You can learn more about Walgreens’ initiatives at https://www.walgreens.com.

John’s podcast and blogs about the healthcare industry are available at https://www.caretalkpodcast.com.

Our host, Maureen Metcalf, posts a newsletter every week on LinkedIn. You can subscribe here. 

Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI. Her other 10 books are available on Amazon here. 

Books we’re reading for fun or personal development right now include:

• Women and Leadership: Journey Toward Equity by Sherylle J. Tan & Lisa DeFrank-Cole

NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.

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OUR PODCAST TEAM:  

Host & Executive Producer: Maureen Metcalf

Editor & Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Assistant Editor & Raconteur: Luigi Morelli

(Information requiring higher security clearance than you have): Jenna Reik & Mike Morrow-Fox

CONNECT WITH US: 

YouTube: @InnovatingLeadership 

Threads: @innovativeleaders

Twitter: @IL_Institute 

LinkedIn: https://bit.ly/ILI-LinkedIn2 

Instagram: @innovativeleader 

TikTok: @innovativeleadership

Website: InnovativeLeadershipInstitute.com 

Loved this episode? Leave us a review and rating! 

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About Our Guest:  

John Driscoll has been at the center of healthcare innovation for more than two decades, leading large companies across sectors. He is currently the President of U.S. Healthcare and EVP, Walgreens Boots Alliance. Previously, he was the CEO of CareCentrix, the industry leader in bringing healthcare to the home, following successful stints helping lead healthcare technology (Castlight), pharmacy benefit managers (Medco, SureScripts) and insurance (Oxford) companies. John’s ongoing interest in and dedication to public health and healthcare innovation led to being selected by the Obama White House for its Entrepreneurs in Residence program to advise the FDA on innovation. John also serves as the Chairman of the Waystar Corporation and is an active investor in emerging healthcare technologies.

He helped found Testing for America and serves on its Governing Council and is the Co-Chair of the United States of Care’s Entrepreneurs Council. He chairs the Truman National Security Project, and served as a captain in the U.S. Army Reserve. John is a Board Member for the Alliance for Hunger. John has published articles in national publications, including the Los Angeles Times, Time Magazine, The Guardian and Politico.

Guest: Parminder Vir

At the 4th Women and Leadership Conference, participants spent three days discussing and debating ways women’s leadership potential can be unleashed: developed, energized, and liberated in the workspace. Parminder Vir took part, and discusses the results…along with her own experiences as a female leader through four decades of work and across cultures and continents. Her tips and wisdom can be a hammer in helping break through your own glass ceiling.

Produced in partnership with the International Leadership Association: https://ilaglobalnetwork.org/ .

Other episodes you'll enjoy:

• It Takes Nerve with Martha Piper & Indira Samarasekera

For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, TikTok, Threads, and Twitter, too!

RESOURCES:  

Parminder’s website is https://parmindervir.com/ .

Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here. 

Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI. Her other 10 books are available on Amazon here. 

Books we’re reading for fun or personal development right now include:

• Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4)

• Full Disclosure – https://amzn.to/46TxW6Q (paperback) https://amzn.to/46VDL3Q (audiobook)

NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.

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OUR PODCAST TEAM:  

Host & Executive Producer: Maureen Metcalf

Editor & Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Assistant Editor & Raconteur: Luigi Morelli

Providing Support Beyond Mortal Ken: Jenna Reik & Mike Morrow-Fox

CONNECT WITH US: 

YouTube: @InnovatingLeadership 

Threads: @innovativeleaders

Twitter: @IL_Institute 

LinkedIn: https://bit.ly/ILI-LinkedIn2 

Instagram: @innovativeleader 

TikTok: @innovativeleadership

Website: InnovativeLeadershipInstitute.com 

Loved this episode? Leave us a review and rating! 

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About Our Guest:  

In a professional career spanning 40 years, Parminder Vir has dedicated herself to positively impact and transform lives through her work in philanthropy, entrepreneurship, film and television production, arts and culture, and investment funding. She served as the CEO of the Tony Elumelu Foundation, Africa’s leading philanthropic organisation based in Lagos, Nigeria, from April 2014 to April 2019. She designed and launched one of the most ambitious entrepreneurship programmes on the continent - the TEF Entrepreneurship Programme, a 10-year, $100 million commitment to identify, train, mentor, and fund 10,000 entrepreneurs from across the continent. Under her five-year leadership, the Foundation has cemented its role as the principal advocate for African entrepreneurship, empowering thousands on their path to economic and social transformation.

Guest: Kim Campbell, former Prime Minister of Canada

Climate change is already hitting businesses’ bottom lines – and those business costs are only beginning. As guest Kim Campbell – the former Prime Minister of Canada – points out, we hit this tipping point through poor corporate leadership in the past. The question now is: what can today’s leaders do about it?

Kim has some stats, and a lot of ideas!

Here's what Kim and Maureen cover:

1. Why insurance companies may be the drivers of corporate climate change initiatives;

Produced in conjunction with the International Leadership Association: https://ilaglobalnetwork.org.

Listen to our complete collection of interviews with Kim Campbell:

• Reflections on Women in Leadership with Kim Campbell

For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on TikTok, and Twitter, too!

RESOURCES:  

The Climate Overshoot Commission Kim worked with has the report she referenced at https://www.overshootcommission.org.

Here are the books she mentioned:

- The Petroleum Papers, on Amazon at https://amzn.to/3Opq6M1 (print) and https://amzn.to/3SD6UNj (audiobook).

- The Heat Will Kill You First, on Amazon at https://amzn.to/3UDlEgH (print) and https://amzn.to/48SZbQV (audiobook).

The poem by John Keats she quoted at the end of the interview is from his larger work, Endymion. Read that full section at https://www.poetryfoundation.org/poems/44469/endymion-56d2239287ca5.

Kim’s memoirs as Canada’s first female prime minister, Time and Chance, are available in paperback at https://amzn.to/3Q8TxDc.

Our host, Maureen Metcalf, posts a newsletter every week on LinkedIn. You can subscribe here. 

Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI. Her other 10 books are available on Amazon here. 

NOTE: As an Amazon affiliate, we may receive a small commission on any books ordered through these links.

Books we’re reading for fun or personal development right now include:

• Becoming Superman: My Journey from Poverty to Hollywood by J. Michael Straczynski

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OUR PODCAST TEAM:  

Host & Executive Producer: Maureen Metcalf

Editor & Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Assistant Editor & Raconteur: Luigi Morelli

Stewards of ILI’s Business Climate: Jenna Reik & Mike Morrow-Fox

CONNECT WITH US: 

YouTube: @InnovatingLeadership 

Threads: @innovativeleaders

Twitter: @IL_Institute 

LinkedIn: https://bit.ly/ILI-LinkedIn2 

Instagram: @innovativeleader 

TikTok: @innovativeleadership

Website: InnovativeLeadershipInstitute.com 

Loved this episode? Leave us a review and rating! 

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About Our Guest:  

As Canada's first and only female Prime Minister, Kim Campbell's life has been a life of firsts. From the age of 16, when she became the first female student body president of her high school, until 30 years later, as the 19th Prime Minister of Canada, Ms. Campbell has spent much of her life breaking barriers for women. She served at all three levels of government in Canada. After leaving politics, she served as the Canadian Consul General in Los Angeles, then taught at the Harvard Kennedy School, after which she became an international leader of leaders with organizations such as the International Women's Forum and the Club de Madrid. Drawing on her extraordinary experience as an academic and a leader, she served as the Founding Principal of the Peter Lougheed Leadership College at the University of Alberta from 2014–2018.

Holding audiences since the age of ten, Ms. Campbell speaks widely on issues related to leadership, international politics, democratization, climate change, gender, and Canadian/American relations addressing audiences in places such as Kyiv, Dubai, Cordoba, Toronto, Berlin, Ulaanbaatar, Prague, Brussels, Paris, Vancouver, London, Beijing, Seoul, Washington, DC, and Ottawa.

Guests: Margaret Heffernan & Ira Chaleff

What we need from leaders today is vastly different than even a decade ago. That change began years ago; the pandemic merely accelerated it. The reason is simple: turbulence and uncertainty are now chronic conditions. Now, guest Margaret Heffernan says, leadership is about building organizations that thrive in turbulence. She shares six steps to make that happen.

Then, Ira Chaleff switches the perspective to your followers. After all, the best leadership requires the best followership. Influence is not unidirectional from leader to follower; it bounces back from the front line to the back office, too. Ira reveals how followers act with courage to collaborate with leaders -- and shares the counterintuitive idea of intelligent disobedience.

Produced in partnership with the International Leadership Association: https://ilaglobalnetwork.org.

Other episodes you'll enjoy:

• Uncharted: How to Map the Future Together with Margaret Heffernan

For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, TikTok, Threads, and Twitter, too!

RESOURCES:  

Ira is a prolific writer. His books include The Courageous Follower, Intelligent Disobedience, The Limits of Violence (with Elan Le Vieux), The Art of Followership, and Setting Course: A Congressional Management Guide. Information on Ira’s consulting firm is at https://exe-coach.com; his own website is https://IraChaleff.com.

Margaret has many books as well, including Wilful Blindness: Why We Ignore the Obvious at Our Own Peril, Uncharted: How to Navigate the Future, and Women on Top: How Women Entrepreneurs Are Rewriting the Rules of Business Success. You can also see her in several TED Talks.

Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here. 

Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI. Her other 10 books are available on Amazon here. 

Books we’re reading for fun or personal development right now include:

• Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4)

• Full Disclosure – https://amzn.to/46TxW6Q (paperback) https://amzn.to/46VDL3Q (audiobook)

NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.

-----------------------  

OUR PODCAST TEAM:  

Host & Executive Producer: Maureen Metcalf

Editor & Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Assistant Editor & Raconteur: Luigi Morelli

Devotees of the Terpsichore: Jenna Reik & Mike Morrow-Fox

CONNECT WITH US: 

YouTube: @InnovatingLeadership 

Threads: @innovativeleaders

Twitter: @IL_Institute 

LinkedIn: https://bit.ly/ILI-LinkedIn2 

Instagram: @innovativeleader 

TikTok: @innovativeleadership

Website: InnovativeLeadershipInstitute.com 

Loved this episode? Leave us a review and rating! 

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About Our Guests:  

Ira Chaleff is an author, speaker, and innovative thinker. His latest work, Intelligent Disobedience, is now available on Amazon. He is founder and president of Executive Coaching and Consulting Associates. As a coach, Ira provides a stimulating and safe environment for executives and their teams to examine, evaluate and significantly improve their management styles, skills and processes. Through targeted interviews, work-climate surveys, and multi-viewpoint feedback instruments, he involves all those who have a stake in the change process, analyzes their input and provides frank, constructive feedback sessions.

Margaret Heffernan is the author of the best-selling UNCHARTED: How to Map the Future Together, nominated for a Financial Times Best Business Book award. She is a Professor of Practice at the University of Bath, Lead Faculty for the Forward Institute's Responsible Leadership Programme and, through Merryck & Co., mentors CEOs and senior executives of major global organizations. She is the author of six books, and her TED talks have been seen by over twelve million people.

Guest: Celina Caesar-Chavannes

What’s your secret identity?

Our true selves are often buried so deeply that they’re a secret to us. It’s hard enough to lead authentically when you don’t know who you are – but how can you motivate your team if you don’t know who they really are, either?

The key is the praxis of humanization, a way of helping your coworkers bring their authentic selves to the office. Guest Celina Caesar-Chavannes discovered this truth in her own personal journey – a journey that took her to the halls of power as a member of Canada’s parliament, where societal stereotypes continued around her unabated. But her revelation on identity soon followed, with important lessons for other leaders!

Here's what Celina and Maureen cover:

1. Why titles don’t protect us from society’s sundry "-isms";

Produced in partnership with the International Leadership Association: https://ilaglobalnetwork.org.

Other episodes you'll enjoy:

- The Power of Praise: Making People's Performance Positive with Ben Marcovitz

- Non-Traditional Leadership for Our New Era with Nathan Eva & Nicole Ferry

- Working & Living in Joy with Pamela Larde

For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, Threads, and Twitter, too!

RESOURCES:  

Celina’s website is https://celinacc.ca. Her book is Can You Hear Me Now; it’s available in hardback at https://amzn.to/494KzO9, paperback at https://amzn.to/49jrJmz, and audiobook at https://amzn.to/47QhWDm.

Books Celina referenced for further reading include Paulo Freire’s The Pedagogy of the Oppressed (paperback: https://amzn.to/48Knws6 or audiobook: https://amzn.to/3OeP0ho) and Robert Livingston’s The Conversation (hardback: https://amzn.to/3UbQahp or audiobook: https://amzn.to/42awCf4).

Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here. 

Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI. Her other 10 books are available on Amazon here. 

Books we’re reading for fun or personal development right now include:

• Becoming Superman: My Journey from Poverty to Hollywood by J. Michael Straczynski

-----------------------  

OUR PODCAST TEAM:  

Host & Executive Producer: Maureen Metcalf

Editor & Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Assistant Editor & Raconteur: Luigi Morelli

We Hear Them Now and Always: Jenna Reik & Mike Morrow-Fox

CONNECT WITH US: 

YouTube: @InnovatingLeadership 

Threads: @innovativeleaders

Twitter: @IL_Institute 

LinkedIn: https://bit.ly/ILI-LinkedIn2 

Instagram: @innovativeleader 

TikTok: @innovativeleadership

Website: InnovativeLeadershipInstitute.com 

Loved this episode? Leave us a review and rating! 

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About Our Guest:  

Celina Caesar-Chavannes is a highly accomplished author, speaker, and consultant, serving as Sr. Advisor of Equity, Diversity, and Inclusion Initiatives and Adjunct Lecturer at Queen’s University. She is a former Member of Parliament (MP) with the Government of Canada, who represented the Town of Whitby, a suburb east of Toronto. As a Liberal MP, she served as Parliamentary Secretary to Prime Minister Justin Trudeau from Dec 2015 – Jan 2017, and later as the Parliamentary Secretary to the Minister of International Development et la Francophonie from Jan 2017 to Aug 2018. 

Celina is also an astute academic with a commitment to service. She holds a Bachelor of Science from the University of Toronto, an MBA in Healthcare Management from the University of Phoenix, an Executive MBA from the Rotman School of Management at the University of Toronto, and is a [Deepak] Chopra Certified Health Instructor. She is currently pursuing a PhD in the Department of Neurosciences at Queen’s University, exploring the intersection of equity and empathy.

Guests: Joanne Ciulla & Keith Grint

Why do so many leaders have trouble acting ethically?

For nearly three decades, Joanne Ciulla has focused her research on ethics in leadership. Even though the framework for ethics is over 2,400 years old, our definition of being ethical holds firm today. Why is it taking so many leaders so long to catch on? Her answers may surprise you.

Joanne earned the International Leadership Association’s Lifetime Achievement Award in 2018. Keith Grint did, as well; Maureen interviews him in the second half of this episode. Keith focused his research on helping leaders identify problems, categorize them, and determine decision styles. If problem-solving is a must for you, then Keith’s interview is a must-listen, too!

Produced in partnership with the International Leadership Association: https://ilaglobalnetwork.org.

Other episodes you'll enjoy:

• Power, Charisma, Hormones: Science Studies Leadership with John Antonakis

For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, TikTok, Threads, and Twitter, too!

RESOURCES:  

Both Joanne and Keith have authored many books. We suggest starting with:

• From Joanne, The Working Life: The Promise & Betrayal of Modern Work (paperback: https://amzn.to/3SpKsa7; Kindle: https://amzn.to/48GwiHy).

Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here. 

Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI. Her other 10 books are available on Amazon here. 

Books we’re reading for fun or personal development right now include:

• Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4)

• Full Disclosure – https://amzn.to/46TxW6Q (paperback) https://amzn.to/46VDL3Q (audiobook)

NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.

-----------------------  

OUR PODCAST TEAM:  

Host & Executive Producer: Maureen Metcalf

Editor & Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Assistant Editor & Raconteur: Luigi Morelli

Platonically Aware of the Ethics: Jenna Reik & Mike Morrow-Fox

CONNECT WITH US: 

YouTube: @InnovatingLeadership 

Threads: @innovativeleaders

Twitter: @IL_Institute 

LinkedIn: https://bit.ly/ILI-LinkedIn2 

Instagram: @innovativeleader 

TikTok: @innovativeleadership

Website: InnovativeLeadershipInstitute.com 

Loved this episode? Leave us a review and rating! 

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About Our Guests:  

Keith Grint is Professor of Public Leadership at Warwick University in Coventry, England and a Fellow of the British Academy of Social Sciences. Before switching to an academic career, Grint spent ten years as a blue collar worker and held a number of jobs including postman, freezer operative, and karate instructor. This background and perspective has grounded his teaching and scholarship. As a founding co-editor of Leadership, an academic journal published by SAGE, and as co-founder of the International Studying Leadership Conference, Grint has played an important role in the development of the field by building a community of international, interdisciplinary leadership researchers taking critical approaches to leadership. A prolific writer, Grint has penned more than ninety journal articles and book chapters and has written or edited a number of landmark leadership books. His recent research includes mindfulness in high-reliability organizations and leadership romanticism.

Professor Joanne Ciulla is a pioneer in the field of leadership ethics. Her research on the ethical challenges of leadership is interdisciplinary but draws heavily on literature in philosophy and history. She also does extensive research in business ethics. Prior to joining Rutgers, she held the Coston Family Chair in Leadership and Ethics at the Jepson School of Leadership Studies (University of Richmond), where she was one of the founding faculty of the school, which is the first degree granting liberal arts school of leadership studies in the world. Ciulla has held academic appointments at Harvard Business School, The Wharton School, LaSalle University, and numerous visiting appointments outside of the U.S., including the UNESCO chair in Leadership Studies at the United Nations International Leadership Academy in Jordan. She is a Fulbright Specialist, which allows her to work with institutions outside of the US on programs and research related to ethics and leadership.

Guests: Rob Elkington & Les Sylven

To serve and protect: servant leadership takes on a whole new meaning for a law enforcement leader. Society’s expectations for policing have changed radically – for example, up to 80% of what officers do overlaps with what social workers do! Add calls for reduced funding, labor shortages, brutality…and gone are the days of simple “cops and robbers” policing.

But the leadership and hierarchy of policing have changed very little. So can law enforcement truly rise to the challenges of both reform and crime without new styles of leadership?

Guests Rob Elkington and Les Sylven have some very surprising solutions that go far beyond the stereotypes of the hardboiled police commissioner – solutions that any leader of a high-stress workforce will find extremely useful!

Here's what Rob, Les, and Maureen cover:

1. Why almost all law enforcement leaders have faced trauma – and how it can help them better serve their teams;

Produced in partnership with the International Leadership Association: https://ilaglobalnetwork.org.

Other episodes you'll enjoy:

• Leading the Court: Canada’s First Female Chief Justice with Beverley McLachlin

For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, Threads, and Twitter, too!

RESOURCES:  

Rob’s book is Policing for the 21st Century; McGraw Hill plans to publish it before the end of 2024. Since he discusses the concept of Ubuntu in our interview, you might find this book about it interesting: Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane (the late Archbishop Desmond Tutu’s granddaughter). Hardback: https://amzn.to/3HlRIgS; audiobook: https://amzn.to/3U28UQc.

Our host, Maureen Metcalf, posts a newsletter every week on LinkedIn. You can subscribe here. 

Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI. Her other 10 books are available on Amazon here. 

Books we’re reading for fun or personal development right now include:

• Becoming Superman: My Journey from Poverty to Hollywood by J. Michael Straczynski

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OUR PODCAST TEAM:  

Host & Executive Producer: Maureen Metcalf

Editor & Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Assistant Editor & Raconteur: Luigi Morelli

Always Being Very Mindful: Jenna Reik & Mike Morrow-Fox

CONNECT WITH US: 

YouTube: @InnovatingLeadership 

Threads: @innovativeleaders

Twitter: @IL_Institute 

LinkedIn: https://bit.ly/ILI-LinkedIn2 

Instagram: @innovativeleader 

TikTok: @innovativeleadership

Website: InnovativeLeadershipInstitute.com 

Loved this episode? Leave us a review and rating! 

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About Our Guests:  

Rob Elkington, Ph.D., currently resides in Canada, where he serves as Assistant Professor at Trent University Faculty of Business & Master of Management Program. Rob is the co-founder and CEO of Global Leadership Initiatives, Inc., which exists to "develop excellence in leadership globally," www.globalleader.ca.

• Associate Professor, Stellenbosch University School of Public Leadership.

• Supervising faculty with the Ed..D program for Education.

Rob is a member of the International Leadership Association, an ICF Certified FLOW Business Coach and an MBTI practitioner. He has published a range of books, book chapters, peer-reviewed journal articles and has facilitated numerous peer-reviewed presentations. 

Les Sylven is a Leadership Studies Ph.D. candidate in the Faculty of Education at the University of Victoria. His doctoral research project explores police leadership with senior Canadian police officers who regularly practice meditation and mindfulness. Les was a police officer in Canada for over 30 years, serving communities as a member of the RCMP, Victoria Police Department and the Central Saanich Police Service on Vancouver Island. In 2020, Les was awarded the title of Officer of the Order of Merit (O.O.M) of the Police Forces by the Governor General of Canada. Later that year, he retired from policing as the Chief Constable of the Central Saanich Police Service in order to concentrate full-time on his studies at UVic.

Guest: Carsten Engel

There’s a big gap between resources and patient needs in the healthcare sector. That’s just one area of healthcare requiring change; without it, lives truly do hang in the balance.

Carsten Engel and the International Society for Quality in Healthcare have studied healthcare systems around the globe extensively, and they have practical solutions for patients, practitioners, and the leaders of the medical industry. He shares them with host Maureen Metcalf in this episode. And most of them can help leaders in any industry.

Here's what Carsten and Maureen cover:

1. The quintuple aim for healthcare worldwide;

Produced in partnership with the International Leadership Association: https://ilaglobalnetwork.org.

Other episodes you'll enjoy:

- Seeking Success in Simplicity with Rini Das

- Bringing Healing Home: Healthcare Leadership with Anne Klibanski

- How HR Drives New Beginnings with Fara Palumbo, Blue Cross Blue Shield of NC

For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, Threads, and Twitter, too!

RESOURCES:  

The website for Carsten’s organization, the International Society for Quality in Health Care, is https://isqua.org.

Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here. 

Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI. Her other 10 books are available on Amazon here. 

Books we’re reading for fun or personal development right now include:

• Becoming Superman: My Journey from Poverty to Hollywood by J. Michael Straczynski

-----------------------  

OUR PODCAST TEAM:  

Host & Executive Producer: Maureen Metcalf

Editor & Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Assistant Editor & Raconteur: Luigi Morelli

Managing Change with Aplomb: Jenna Reik & Mike Morrow-Fox

CONNECT WITH US: 

YouTube: @InnovatingLeadership 

Threads: @innovativeleaders

Twitter: @IL_Institute 

LinkedIn: https://bit.ly/ILI-LinkedIn2 

Instagram: @innovativeleader 

TikTok: @innovativeleadership

Website: InnovativeLeadershipInstitute.com 

Loved this episode? Leave us a review and rating! 

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About Our Guest:  

Carsten Engel is a physician by background (graduated 1984). In 2006, he joined IKAS, The Danish Institute for Quality and Accreditation in Healthcare, where he was appointed Deputy Chief Executive 2010. In IKAS, he was a member of the team that developed, implemented and managed the national Danish healthcare accreditation programme. In 2021, he joined ISQua as CEO. 

He was appointed an ISQua Expert in 2013 and a member of the ISQua Academy of Quality and Safety in Health Care in 2019. 

He has published and presented on accreditation-related topics and on topics related to quality, patient safety and person-centred care.

Guests: Martha Piper and Indira Samarasekera

“What do you expect with a woman?”

That’s the attitude our guests encountered on their leadership journeys – but, as Georgia O’Keefe said, “It takes a kind of nerve…and a lot of hard, hard work.” That nerve is exactly what Martha Piper and Indira Samarasekera developed. It served them well, with both becoming the first woman president of their respective universities.

In this episode, they share tips to help other women (and men!) develop the same combination of nerve, grit, and grace that made their time as leaders so successful.

Here's what Indira, Martha, and Maureen cover:

1. The importance of combining both grit AND grace to be the most effective leader;

Produced in conjunction with the International Leadership Association: https://ilaglobalnetwork.org/ .

Other episodes you'll enjoy:

• Leading the Court: Canada’s First Female Chief Justice with Beverley McLachlin

For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, Threads, and Twitter, too!

RESOURCES:  

Martha & Indira’s book is Nerve: Lessons on Leadership from Two Women Who Went First. It’s available in hardback (https://amzn.to/48MmR8Z), paperback (https://amzn.to/3tOtzg4), Kindle (https://amzn.to/3S8SpQW), and audiobook (https://amzn.to/41OYdT5).

Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here. 

Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI. Her other 10 books are available on Amazon here. 

Books we’re reading for fun or personal development right now include:

• Becoming Superman: My Journey from Poverty to Hollywood by J. Michael Straczynski

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OUR PODCAST TEAM:  

Host & Executive Producer: Maureen Metcalf

Editor & Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Assistant Editor & Raconteur: Luigi Morelli

Getting Grittier and Gracier: Jenna Reik & Mike Morrow-Fox

CONNECT WITH US: 

YouTube: @InnovatingLeadership 

Threads: @innovativeleaders

Twitter: @IL_Institute 

LinkedIn: https://bit.ly/ILI-LinkedIn2 

Instagram: @innovativeleader 

TikTok: @innovativeleadership

Website: InnovativeLeadershipInstitute.com 

Loved this episode? Leave us a review and rating! 

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About Our Guests:  

Dr. Martha Cook Piper was the Interim President and Vice Chancellor of The University of British Columbia from 2015-2016. She also served as the 11th President of the University of British Columbia from 1997 to 2006. Dr. Piper has been a member of the Board of Directors of the Bank of Montreal, Shoppers Drug Mart, TransAlta Corporation and Grosvenor Americas Ltd. She has also served as a board member of CARE Canada, the Dalai Lama Center for Peace and Education, and the Canadian Stem Cell Foundation. She was Chair of the Board of the National Institute of Nanotechnology and served as a member of the Trilateral Commission.

The recipient of 17 honorary degrees, Dr. Piper is an officer in the Order of Canada and a member of the Order of British Columbia.

Dr. Indira V. Samarasekera was the 12th president and vice-chancellor of the University of Alberta from 2005-2015. Dr. Samarasekera is internationally recognized as one of Canada's leading metallurgical engineers for her groundbreaking work on process engineering of materials. She has consulted for industry worldwide, which has adopted the results of her research discoveries. She was vice-president (research) at the University of British Columbia and held the Dofasco Chair in Advanced Steel Processing. She is the first woman and the first engineer to serve as U of A president. 

Dr. Samarasekera is a Fellow of the Royal Society of Canada, a member of the Order of Canada, a Fellow of the Canadian Academy of Engineering and a Fellow of the Canadian Institute of Mining, Metallurgy and Petroleum.

Guests: Nathan Eva & Nicole Ferry

Your leadership training may be missing the mark.

That’s because most programs develop you as an individual – but, in reality, we work with other leaders in addition to our own teams. In fact, the most effective organizations foster collective leadership. Our guests Nicole Ferry and Nathan Eva point out that the best collective leadership incorporates multiple models and views from women, other cultures, and more…because the old MBA-style leadership just isn’t cutting it in this new age.

They point us in a productive direction in this episode!

Here's what Nathan, Nicole, and Maureen cover:

1. Why the concept of the solo, superstar, or individual leader is so outmoded;

Produced in partnership with the International Leadership Association: https://ilaglobalnetwork.org.

Other episodes you'll enjoy:

- When Your Path Is Unclear (What Maori traditions teach us about leadership) with Donna Marie Laskin & Chellie Spiller

- Evidence-Based Best Practices for Leadership Development with Gama Perruci, Sadhana Warty Hall, & Karen Ford

- Women’s Leadership Journeys with Lisa DeFrank Cole & Sherylle Tan

For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, TikTok, Threads, and Twitter, too!

RESOURCES:  

Steve Kempster – the researcher Nicole cited for his work on good dividends for business – co-authored a book on small business growth through leadership development. It’s LEADing Small Business. You’ll find it at https://amzn.to/47mPUPv.

Robert Greenleaf is one of the founders of modern servant leadership, as referenced by Nathan. His seminal book on the topic is Servant Leadership; it’s available in hardback at https://amzn.to/47obe7g, Kindle at https://amzn.to/3vj5AFX, and as an audiobook at https://amzn.to/3vh4GtA.

Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here. 

Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI. Her other 10 books are available on Amazon here. 

Books we’re reading for fun or personal development right now include:

• Jilly Truit murder mysteries by Beverley McLachlan:

• Full Disclosure -- https://amzn.to/46TxW6Q (paperback) https://amzn.to/46VDL3Q (audiobook)

NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.

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OUR PODCAST TEAM:  

Host & Executive Producer: Maureen Metcalf

Editor & Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Assistant Editor & Raconteur: Luigi Morelli

Adding Their Distinctiveness to Our Own: Jenna Reik & Mike Morrow-Fox

CONNECT WITH US: 

YouTube: @InnovatingLeadership 

Threads: @innovativeleaders

Twitter: @IL_Institute 

LinkedIn: https://bit.ly/ILI-LinkedIn2 

Instagram: @innovativeleader 

TikTok: @innovativeleadership

Website: InnovativeLeadershipInstitute.com 

Loved this episode? Leave us a review and rating! 

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About Our Guest:  

Nathan Eva is a Fulbright Scholar (2021), an Associate Professor at Monash University in Australia, and the Co-Director of Engagement for the Department of Management at the Monash Business School. His research examines follower-first leadership approaches that deliver organisational performance combined with inclusive and supportive workplaces. His peer-reviewed work appears in international outlets such as The Leadership Quarterly, Journal of Organizational Behavior, and Human Resource Management. His article on Servant Leadership in The Leadership Quarterly is the most downloaded and the most cited article in their journal since 2017 and his article on Psychological Safety in Human Resource Management Review received the journal's Scholarly Impact Award for the most impactful article (2017-2022).

Nicole Ferry is an Assistant Professor at Copenhagen Business School (CBS), where she draws on her background in critical cultural theory to explore the ideological and gendered discourses of leadership and leadership development in a variety of contexts. She has published in the Journal of Business Ethics, Leadership, Gender Issues, and the Academy of Management Proceedings. Her current research focuses on the competitive and cultural dynamics of the leadership industries and the critique of popularized leadership narratives and fashions. Since arriving at CBS, she has joined the Bowline initiative, which connects stakeholders in the Copenhagen restaurant industry with scholars and students to develop new forms of action research, learning, and collaborative engagement.