Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

The migration away from legacy monolith platforms to headless SaaS solutions has picked up pace over the last few years, as the mid-market seeks more cost effective and flexible ecommerce ecosystems.

But no platform model or vendor is perfect, all decisions come with pros and cons. In this episode, Paul interviews the head of ecommerce and lifestyle brand J Lindeberg and their design and development partner, Grebban. He explores why the business decided it needed to modernise its ecommerce platform, why Shopify was chosen and the impact of deciding to go the headless route.

Tune in for practical insights into the decision-making process and implications of this ecommerce ride.

Dataships is an interesting niche vendor focused on improving ecommerce site compliance with data privacy regulations whilst simultaneously increasing opt-in rates to boost marketing activity.

What's interesting is that Dataships is able to dynamically change consent forms and opt-in capture forms based on a user's location, to ensure the website doesn't unnecessarily block legitimate opt-in permissions.

In this episode co-founder Michael Storan and head of partnerships Ian Madigan (who also happens to be an Irish international rugby player, which has delighted James) explain how the solution works and how ecommerce merchants are using it to get results.

ASKET boldly states that the world doesn't need another fashion brand. Their definition of progress is reduced wardrobes and people spending more on items that last for longer.

They adopt the same approach to their tech stack, investing in the best fit and quality systems to help them deliver the business vision.

In this episode we caught up with ASKET's Head of Data & Technology, Vidar Trojenborg, and Jonathan Selander, cofounder at their devleopmen t partner Made People.

We discussed:

The Bottle Club is a multi-brand ecommerce store selling nearly 10,000 different alcohol products. It has achieved considerable growth over the last few years, implemented specialist 3rd party systems to enhance its ecommerce capabilities.

In this episode we talk to head of ecommerce, Tim Martin Harvey, about the tech stack, how they approach multi-brand selling on Shopify, the value the Akeneo PIM has added and insights into using Algolia to improve search and merchandising results.

This the concluding episode of our Amazing Women in Ecommerce series, AWIE was launched by Yotpo in 2018 to celebrate how women are leading and shaping the ecommerce industry.

In this episode we interview the wonderful ecommerce team at Astrid & Miyu, a contemporary jewellery brand whose positioning is “More than just a jewellery brand, we are a movement on a mission to revolutionise the jewellery experience.” Let’s find out more!

KOOKAÏ was originally founded in Paris in 1983 with a simple vision to offer fashionable, high quality pieces at accessible prices. In 1992, the founders of KOOKAÏ Australia introduced the Parisian label into the lives and wardrobes of the Australian woman, with the opening of their first boutique on Melbourne’s Chapel Street. 

As part of our series celebrating the achievements of leading women in ecommerce, we sat down with KOOKAÏ's ecommerce product manager to discuss how they're using Shopify to grow online sales and deliver an excellent customer experience.

Tune in to listen to Sera Volau discuss her role as a product manager and explain some of the ecommerce technology selection decisions the business has made.

Angie and her partner Bernard were driven to start ethical brand Kind Laundry to offer customers an alternative to single-use plastic jugs, with a mission to help eliminate 1 billion plastic jugs polluting our planet, every year. Their products are sustainable, contain no harmful chemicals and are much easier to use.

As part of our series celebrating the achievements of leading women in ecommerce, we sat down with co-founder Angie Tran to discuss how they're using Shopify to grow online sales and deliver an excellent customer experience.

This is part two of our podcast interview with Loop Returns founder Jonathan Poma. In the first episode Jonathan explained how Loop integrates with ecommerce tech stacks, the challenges they're helping retailers address and sensible strategies to manage ecommerce returns.

In part two, we progress to discussing customer experience considerations. We drill in to the state of returns in 2023, what changes Loop has seen, customer expectations and how retailers are meeting the demand for a professional and reliable returns service, including customer-centric tactics to help reduce your returns rate.

Tune in for industry insight and practical advice.

Returns suck! They represent lost revenue and reverse logistics adds cost and can also impact sustainability. Returns have been rising in the past few years, IMRG found that a quarter of all consumers return between 5% and 15% of the items they buy online. Your returns strategy can also impact sales: many shoppers check the returns policy before placing an order, with 40% saying they will not order a product unless the returns period is at least 30 days.

The good news? The technology has rapidly improved, with several specialist returns solutions available to merchants to automate returns management and implement a flexible policy to improve the overall returns experience for customers whilst minimising cost. In this podcast we explore what a good returns strategy looks like and tactics retailers are using to deliver the best customer experience with an affordable and scalable service.

For this episode we’re joined by Jonathan Poma, the CEO and Founder of Loop, a market-leading returns platform used by lots of large brands.

Ecommerce in the charity space is pretty damn interesting! Many charities have invested in their own ecommerce infrastructure and you'll find a surprising amount of retail innovation thrown in for good measure.

Oxfam is one of the UK's largest and longest serving Charities and has a challenging omnichannel model to manage, with 23,000 amazing volunteers running 560 shops nationwide, all adding inventory to the ecommerce site. What you probably don't realise about their product catalogue is that they sell premium brand items worth thousand of pounds.

In this episode, we sit down with Andrew Ostcliffe, Head of Ecommerce & Retail Innovation, whose job is to extend the business's reach to connect with supporters, donators and shoppers using every BIG RETAIL design and technology available now and in the future, to make the brand the sectors go to online retailer of their choice.

Tune in to learn what makes Oxfam's ecommerce operation roar like a finely-tuned engine.