One of our devoted listeners requested that we invite another office manager to the show. Bethany invited one of her favorites – Amanda Eldred! Amanda has a long history in the dental field and has worn many hats. She has also worked alongside Bethany in a consulting format. She answers several of Dr. Patel’s burning questions – How do you keep staff morale high? What are specific things you do in your office to keep spirits high? How do you motivate your star players to stay on your team, especially if they are at their peak earning potential? When you overhear your front desk struggling with a conversation in person with a patient or parent over the phone, when do you step in versus allowing them to handle it? When do you take corrective action with a staff member? Amanda and Bethany discuss these while sitting in the middle of a thunderstorm, so enjoy the lovely hail and rain noises in the background! 

Previous Episodes Worth Revisiting:
Inside the Mind of An Office Manager
Determining the Worth of Employees 

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Interested in the Leadership Summit?
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Inquire or register TODAY:  HelloBethany.com