In a world where insurance continues to find new ways to pay less, it is incredibly frustrating when the dentist and team are somehow the ones to blame. In this episode, Bethany and Dr. Kuba discuss what is becoming a chronically reoccurring problem – patients angry at the dentist when insurance fails to hold up their end of the deal. Bethany has witnessed four angry patients in the past two weeks all with very similar resounding complaints or protests, “I’ve never had to pay this before,” or “I refuse to pay this,” or “The doctor wasn’t in the room long enough for me to be charged this amount.” In all of these complaints, services were rendered and many of those services are the same price they were last year. So, what has changed? Insurance. Insurance pays less and leaves the patient (and the practice) with an unexpected balance. Instead of the patient becoming angry with insurance, they turn their anger to the dentist. Somehow, he or she is in the wrong. Listen closely to this episode to find some strategies to equip your team with the confidence, knowledge, and verbiage they need to tackle these patient complaints.
 
Previous Episodes Worth Revisiting:
Should I Drop Insurance Plans?
The First Signs of Smoke – Spotting an Angry Patient

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at [email protected] today to secure a spot for your team! ⏰

Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!