Defining Hospitality

Investing In The Guest Experience - Keith Brenan- Defining Hospitality - Episode # 153


Listen Later

As an advisor, helping guide your clients to the project of their dreams can be challenging yet rewarding. Here to shed light on the advisory process is a Principal and Managing Director at Weitzman, Keith Brenan! 


Keith joins Host Dan Ryan to discuss the nuances of investing in hospitality properties, and some of the many considerations that clients may have. Keith also shares the difference between institutional and mom and pop investors, the best way to mix hospitality and office space, and how to pick the perfect amenities. 

Takeaways

  • While hospitality touches on many different aspects, at its core, it is about welcoming and understanding. Hospitality is about the ability to welcome into a space and exceed their expectations in terms of what they expect from human interaction. 
  • Hospitality as an investment class presents some unique challenges. As your tenants are essentially checking in and out on a daily basis, quality amenities alone don’t cut it. To truly make hospitality excel as an investment, the human element must be there.
  • Advisors see two typical types of investors, institutional and mom and pop investors. Institutional investors are typically assessing if they want to get involved with hospitality, while mom and pop investors already have a vision and need help implementing it. 
  • Having the right amenities makes a great project. By tying the value of the amenity to the development of the building creates a cohesive experience for guests. Unique amenities serve as a focal point for guests when choosing a place to stay. 
  • Many investors are not only considering the current role of a hospitality asset, but how the building may need to transform over the years. As topics like adaptive reuse become more popular, more investors are looking for flexible assets. 
  • When mixing hospitality and office space in a single building, hospitality needs to be on the top half, however, elevated lobbies present unique challenges. Consider how guests enter the building, and simplify the path they take to get to the lobby. 
  • As an advisor, your main role is to show people all the details and help them make an informed decision. While telling someone no on a project can be disappointing, it’s better than letting someone go down a path towards eventual failure. 

Quote of the Show:

  • “It's a way of welcoming and it's a way of understanding. It's providing human interaction often in a physical space.” - Keith Brenan

Links:

  • LinkedIn: https://www.linkedin.com/in/keith-brenan-cre-61222811/ 
  • Website: https://www.weitzmanusa.com/ 

Shout Outs:

  • 1:32 - Aggie Zamir: https://www.linkedin.com/in/aggie-zamir-a750982b/ 
  • 1:33 - ALIS: https://www.burba.com/ALIS 
  • 29:38 - Marriott: https://www.marriott.com/default.mi 

Ways to Tune In: 

  • Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
  • Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
  • Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
  • Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
...more
View all episodesView all episodes
Download on the App Store

Defining HospitalityBy Dan Ryan

  • 4.9
  • 4.9
  • 4.9
  • 4.9
  • 4.9

4.9

69 ratings


More shows like Defining Hospitality

View all
Freakonomics Radio by Freakonomics Radio + Stitcher

Freakonomics Radio

32,106 Listeners

The Entrepreneurs by Monocle

The Entrepreneurs

74 Listeners

Founders by David Senra

Founders

2,105 Listeners

Up First from NPR by NPR

Up First from NPR

56,458 Listeners

Where Should We Begin? with Esther Perel by Esther Perel Global Media

Where Should We Begin? with Esther Perel

14,939 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

8,554 Listeners

Feel Better, Live More with Dr Rangan Chatterjee by Dr Rangan Chatterjee: GP & Author

Feel Better, Live More with Dr Rangan Chatterjee

4,010 Listeners

Call Her Daddy by Alex Cooper

Call Her Daddy

165,815 Listeners

FT News Briefing by Financial Times

FT News Briefing

674 Listeners

Conan O’Brien Needs A Friend by Team Coco & Earwolf

Conan O’Brien Needs A Friend

59,392 Listeners

My First Million by Hubspot Media

My First Million

2,647 Listeners

The Prof G Pod with Scott Galloway by Vox Media Podcast Network

The Prof G Pod with Scott Galloway

5,474 Listeners

SmartLess by Jason Bateman, Sean Hayes, Will Arnett

SmartLess

58,280 Listeners

Hospitality Daily Podcast by Josiah Mackenzie

Hospitality Daily Podcast

40 Listeners

Prof G Markets by Vox Media Podcast Network

Prof G Markets

1,331 Listeners