#updateai #customersuccess #saas #business

Ryan Seams, Head of Customer Success at Assembly AI joins the hosts ⁠⁠Kristi Faltorusso⁠⁠, ⁠⁠Jon Johnson⁠⁠ & ⁠⁠Josh Schachter⁠⁠ to discuss why you need to meet customers where they are at, the importance of having a consistent customer segmentation across teams and much more.

Timestamps

0:00 - Preview

1:01 - Meet our hosts

1:48 - Meet Ryan Seams

4:50 - Dissecting the title - "Head of Customer Success"

6:06 - Ryan's Wall of "You Are Here" Starbucks mugs

15:01 - What does Assembly AI do?

18:50 - The hunger to embrace chaos for growth

22:33 - CSMs as strategic partners to drive value

25:31 - How to avoid customer success from becoming customer support?

26:46 - Meet your customers where they are at

32:55 - Allocating time on the tasks that matter

37:20 - Customer success needs different skills at different organizations

40:45 - Importance of using consistent customer segmentation in your organizations

43:00 - AI's indeterminacy challenges customer success

45:05 - Learning & contributing to CS

47:45 - Closing

___________________________

👉 Follow the podcast

Youtube: https://youtu.be/JprAz-o-dWk

Apple Podcast: https://apple.co/3dfWXmD

Spotify: https://spoti.fi/3KD3Ehl

👉 Connect with the guest

Ryan Seams: https://www.linkedin.com/in/ryanseams/

👉 Connect with hosts

Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/

Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/

Josh Schachter: https://www.linkedin.com/in/jschachter/

👉 Sign up for ⁠UpdateAI⁠ - the only Zoom virtual assistant for customer-facing teams.

👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at ⁠https://blog.update.ai/⁠

👉 Get the advice and insights you need to thrive in Customer Success. ⁠Subscribe to the CS Insider Newsletter

________________

Unchurned is presented by UpdateAI

About UpdateAI

At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.

Keywords:

customer segmentation

customer loyalty

b2b customer segmentation

customer churn

customer profiling

behavioral segmentation

how to use customer segmentation

demographic segmentation

customer analytics

customer segmentation analytics

types of customer segmentation

how to do customer segmentation

customer segmentation marketing

what is customer segmentation

customer segmentation with a.i

customer segmentation meaning

______________________