Whether you want to or not, you’re probably going to talk to a borrower in this business. What is important is doing it right. Gail and Chris discuss safety when talking to borrowers as they help clear up some of the questions you may have in mind. How and when do you want to talk to borrowers? What are some serious troubles that may arise from doing so? What is borrower outreach? Learn about all of these and more while discovering fair debt collection practices and the Consumer Financial Protection Bureau. They also talk about giving a Mini-Miranda on the line as well as some pointers on talking to the right person and avoiding any possible violations that may be considered harassment.

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