
Sign up to save your podcasts
Or
#updateai #customersuccess #saas #business
Customer success leader, Paulina Staszuk joins hosts Jon Johnson and Josh Schachter to delve into the critical importance of a structured onboarding process for new employees and its impact on successful customer relationships. They also share humorous banter and insights about creating a positive employee experience, the value of customer success in the tech industry, and the significance of taking a break to recalibrate.
Timestamp:
0:00 - Preview, Intros & BS
5:50 - Reflect, Recalibrate & Refuel
13:00 - Perfection isn't a reality
17:08 - People. Process. Product
18:20 - Employee onboarding is broken
23:03 - Happy CSMs Happy Customers
25:00 - What should employee onboarding look like?
30:20 - Tools for onboarding employees
39:20 - BS & Closing
___________________________
š Follow the podcast
Youtube: https://youtu.be/JprAz-o-dWk
Apple Podcast: https://apple.co/3dfWXmD
Spotify: https://spoti.fi/3KD3Ehl
š Connect with the guest
Paulina Staszuk: https://www.linkedin.com/in/paulinastaszuk
š Connect with hosts
Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Josh Schachter: https://www.linkedin.com/in/jschachter/
š Sign up for ā UpdateAIā - the only Zoom virtual assistant for customer-facing teams.
š Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at ā https://blog.update.ai/ā
š Get the advice and insights you need to thrive in Customer Success. ā Subscribe to the CS Insider Newsletter
________________
Keywords:
new employees, customer success, CS motion, onboarding, structured onboarding, customer relationships, employee experience, Slack, Notion, Loom, GIF creators, Clockwise app, work relationship, support tickets, remote work, AI-based support, NPS scores, customer experience
______________________
Unchurned is presented by UpdateAI
About UpdateAI
At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.
5
8787 ratings
#updateai #customersuccess #saas #business
Customer success leader, Paulina Staszuk joins hosts Jon Johnson and Josh Schachter to delve into the critical importance of a structured onboarding process for new employees and its impact on successful customer relationships. They also share humorous banter and insights about creating a positive employee experience, the value of customer success in the tech industry, and the significance of taking a break to recalibrate.
Timestamp:
0:00 - Preview, Intros & BS
5:50 - Reflect, Recalibrate & Refuel
13:00 - Perfection isn't a reality
17:08 - People. Process. Product
18:20 - Employee onboarding is broken
23:03 - Happy CSMs Happy Customers
25:00 - What should employee onboarding look like?
30:20 - Tools for onboarding employees
39:20 - BS & Closing
___________________________
š Follow the podcast
Youtube: https://youtu.be/JprAz-o-dWk
Apple Podcast: https://apple.co/3dfWXmD
Spotify: https://spoti.fi/3KD3Ehl
š Connect with the guest
Paulina Staszuk: https://www.linkedin.com/in/paulinastaszuk
š Connect with hosts
Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Josh Schachter: https://www.linkedin.com/in/jschachter/
š Sign up for ā UpdateAIā - the only Zoom virtual assistant for customer-facing teams.
š Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at ā https://blog.update.ai/ā
š Get the advice and insights you need to thrive in Customer Success. ā Subscribe to the CS Insider Newsletter
________________
Keywords:
new employees, customer success, CS motion, onboarding, structured onboarding, customer relationships, employee experience, Slack, Notion, Loom, GIF creators, Clockwise app, work relationship, support tickets, remote work, AI-based support, NPS scores, customer experience
______________________
Unchurned is presented by UpdateAI
About UpdateAI
At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.
518 Listeners
43,483 Listeners
9,272 Listeners
175 Listeners
111,917 Listeners
71 Listeners
1,408 Listeners
3,815 Listeners
5,414 Listeners
190 Listeners
25 Listeners
2,190 Listeners
28,527 Listeners
20,604 Listeners
75 Listeners