Jack's Inexplicable Truth. Story Time with Jack and Jill

Jack Butala: Jack's Inexplicable Truth. Story Time with Jack and Jill. Every Single month we give away a property for free. It's super simple to qualify. Two simple steps. Leave us your feedback for this podcast on iTunes and number two, get the free ebook at landacademy.com, you don't even have to read it. Thanks for listening.

Jack Butala:

Jack Butala and Jill DeWitt.

Jill DeWitt:

Hi.

Jack Butala:

Welcome to our show. In this episode, Jill and I talk about Jack's inexplicable truth... something we call story time with Jack and Jill. Great show today, Jill.

Jill DeWitt:

I can't wait to tell how we got that.

Jack Butala:

Before we get into the show, let's take a question posted by one of our members on successplans.com, our free online community.

Jill DeWitt:

Well, this is actually really cool because this actually came from a Facebook post. So, I talk about it now and I'm telling you when I ask questions and things on Facebook like, "Hey, what do you guys want to hear? What do you want to talk about?", I mean it. So this is a question-

Jack Butala:

It happens.

Jill DeWitt:

Yeah, this is a question that was posted on a Facebook comment. I want to put that out there. John M. asks, "What tasks do you outsource and which ones are in-house?" Great question.

Jack Butala:

I'm going to answer first and then Jill's going to fill it in because Jill's the enforcer. Jill's the decision-maker. Here's my short answer. They always change. And I could give you the basic ones which we outsource. We outsource really specific- We don't have a VA, where it's the same person that we call every day. We choose to staff those types of people. We have a senior manager who just works her heart out for us. And we have a couple of other key employees that really show up and do what they're supposed to do.

But when it comes to very specific stuff, let me get an example, like ask you to [delimit 00:01:38] data uploads to a website that are very technical. We could do it, maybe some of our staff could do it. There might be a learning curve. We outsource that stuff. At the moment, we outsource the actual printing for the mailers. I'm not going to buy a printing press and put it in a warehouse and staff that. So, it really comes down to the economy's [scale 00:02:06]. A lot of the administrative stuff and customer service- I've always believed you can't outsource customer service. There's a long standing-debate on that. A lot of companies outsource part of it. It's common sense-

Jill DeWitt:

Even answering the phone. I mean that's part of customer service. We keep that in-house. I'm back on the "Jill's the decision maker." What?

Jack Butala:

That wasn't phrased right. I don't mean the decision maker. I just mean that you're on the front line with our people, with the virtual assistants. We call them VAs, but I don't think that's really that accurate anymore. They're just vendors.

Jill DeWitt:

Here's my only thing. You and I think of a virtual assistant as someone who's doing a task for us that's just not in our office. For example, technical things, SCO things, Our marketing person. He's in our office sometimes, but he's often not in our office, working in his office-

Jack Butala:

That's technically a vendor. When I hear VA, I think of a person sitting there somewhere-

Jill DeWitt:

In India.

Jack Butala:

Working for you-

Jill DeWitt:

That's what I think.

Jack Butala:

Spending eight hours a day on your stuff. It was popular for like, 30 seconds.

Jill DeWitt:

Sorry. I think of VA as someone, they're on the other side of the world because they're working during the night so when I wake up in the morning, whatever is, is there waiting for me, which is still cool. And you know what? This is good for John. I think a lot of people think there is some task that you can just o...