Today’s guest disrupted the hospitality industry twice, and he took an inner city motel and turned it into the 2nd largest boutique hotel brand in America. He was once the global head of hospitality at AirBnb. Please welcome to the show, Chip Conley! Chip is the Founder of the Modern Elder Academy and the Author of the book Emotional Equations. Chip has also received the Pioneer reward, the highest honor in hospitality. He joins the host Dan Ryan to talk about the meaning of hospitality and how he sees it through his lens.

Takeaways: 

• The core feeling of hospitality is having the feeling that something is delivered to you rather than for you. It’s a combination of the science of service and the art of hospitality.
• Through Chip’s perspective, the saying isn’t “you are what you eat” but rather “you are where you sleep”. In thi case, you want to provide your guests with a great experience and comfortable and relaxing spot for them to sleep in.
• When you look at your business from an outside perspective, you want to really think about how you are operating your business in a way that elevates you or differentiates you from the rest.
• Rather than staking your claim on something others do and you claim you do it better, you should really focus on what makes you different from everyone else and maximize it.
• When it comes to being a great leader, psychology can be one of the greatest strengths that you can have. 
• Oftentimes, when people reach their midlife point they lose their purpose in life and what their goal is. Chip seeks to help people find the purpose that they once had and reinvigorate their life. 

Quote of the Show:

5:01 “Service is really a science, but hospitality is an art.” 

Links:

• Twitter: https://twitter.com/ChipConley
• LinkedIn: https://www.linkedin.com/in/chipconleysf/
• Website: https://www.modernelderacademy.com/
• Book Link: https://www.amazon.com/Wisdom-Work-Making-Modern-Elder/dp/0525572902
• https://www.amazon.com/Emotional-Equations-Creating-Happiness-Business/dp/1451607261

Shout Outs:

1:43 The Hotel Phoenix

4:43 Danny Meyer

5:22 Hospitality Quotient

8:02 Rolling Stone Magazine

8:58 Hotel Vitale

9:08 Dwell Magazine

9:10 Real Simple Magazine

9:34 Ian Schrager

9:35 Kimpton

11:52 Peter Drucker

13:32 Brian Chesky

25:38 Hilton

25:39 Marriott

26:43 Man's Search for Meaning by Viktor Frankl

40:17 Andrew Alford

45:52 The Good Life by Dr. Bob Waldinger

50:36 American Prometheus: The Triumph and Tragedy of J. Robert Oppenheimer by Kai Bird

50:43 Cormac McCarthy

56:28 10,000 Waves

1;01:50 Oscar Wilde

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• YouTube : https://youtu.be/i_sah7Jx150