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In this episode, Jeff is joined by Joshua Taylor. Joshua says accountability is important for both technicians and management to have a successful business. He and Jeff also discuss the disconnect between pay and job satisfaction, uncovering that care, empathy, and validation are often more significant than financial compensation. They also uncover the alarming mental health statistics within the automotive industry.

00:00 NADA Conference Insights

07:50 "Lack of Technician-Focused Tech Solutions"

12:24 "Technician Shortage and Dealership Challenges"

20:48 Comeback Strategy in Auto Shops

23:14 Work Order Communication Challenges

27:16 Raising Accountability Standards

36:13 Unicorn Productivity: Unrealistic Shop Standards

38:21 "Maximizing Team Potential Gradually"

44:31 "Ownership in Decision-Making"

52:49 Technicians' Pay Vs. Job Satisfaction

54:52 Parts Counter Frustration

01:01:30 Persistent Communication on Equipment Damage

01:06:39 High Demand for Skilled Workers

01:11:17 Seeking Validation: A Men's Issue

01:20:41 "Beyond Pay: Valuing Technicians"

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