Welcome back to another episode of Leadership in a Nutshell. Today I want to talk about eliminating mediocrity, especially in this day and age when mediocrity is  so widely accepted that most of us are having a hard time continuing to strive for greatness. In this episode, I’m going to share with you an analogy that will help you assess which areas of your life you need to “shake up” in order to avoid settling for mediocrity. 

Let’s dive in and start assessing! 

[00:01 - 1:15] Opening Segment

• Welcome back! I introduce today’s topic
• Follow us in our social media pages and give us a review
• • See links below

[1:16 - 14:00] Eliminating Mediocrity 

• Society is widely accepting mediocrity 
• The Green Drinks analogy 
• Asses the areas in your life that needs shaking up
• What are you tolerating?

[14:01 - 16:27] Closing Segment

• Dive into the good stuff
• Final words

Tweetable Quotes: 

“What got you here won't get you there.” - Kenny Chapman

“How we think is what we become and what we become manifest the results in your business, with your team, with motivating people, all those different types of things.” - Kenny Chapman

You can connect with me, Kenny Chapman on Instagram, Facebook, and LinkedIn. Email me at [email protected]. Be sure to check out my website https://www.kennychapman.com and find the solutions to your in-service education needs. First month of training FREE!!

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I want to talk about three elements of change which are processes, technology, and people. This is an important topic to me, because after spending almost 27 years in the home service industry, I realize that processes, technology, and people have always been the three elements of change. But the fascinating thing that's happening now in today's world, is that there's a lot more of all of these. 

Let’s dive in and start breaking down these elements. 

[00:01 - 0:47] Opening Segment

• Welcome back! I introduce today’s topic
  •  The 3 Elements of Change 

• Check out my audiobook on Audible
  • Six Dimensions of Change 

[0:48 - 12:52] The 3 Elements of Change

• How these 3 Elements evolve through the years
• How process and technology help people
  • Technology drives major changes

• Importance of involving people
  • The need to understand the change
  • The “why” should resonate with the people

[12:53 - 16:27] Closing Segment

• No such thing as business transition
  • Human-led transitions
  • Changes lead to opportunities

• Final Words

Tweetable Quotes:

“At the end of the day, the process is the how and then the technology supports the process, and people support both.” - Kenny Chapman

“Make sure you double down on your people because they make or break everything that you want to do.” - Kenny Chapman

You can connect with me, Kenny Chapman on Instagram, Facebook, and LinkedIn. Email me at [email protected]. Be sure to check out my website https://www.kennychapman.com and find the solutions to your in-service education needs. First month of training FREE!!

LEAVE A REVIEW + help someone who wants to explode their leadership capacity by sharing this episode.

I’m about to challenge some conventional wisdom. I don’t think those two words even belong together, conventional and wisdom; I think we need to start thinking clearly for ourselves. In this episode I’m going to introduce you to a theory I truly believe will elevate your game! There is one thing that will make the greatest change and create the greatest opportunity in your life right now. 

Let’s dive in and start breaking down the one thing theory, and tap into your driven mind to unlock the one thing you need to move forward.

[00:01 - 05:14] Opening Segment

• Welcome back! I introduce today’s topic
• • The One Thing Theory
• Challenging conventional thinking
• • Conventional and wisdom 
  • What is the one thing that will create change in your life
• Your one thing
• • Often the thing we don’t want to do

[05:15 - 14:16] The One Thing Theory

• Looking at your Life Architecture
• • What we say we want vs. what we really want
  • Stop telling yourself a story around what you don’t want
• Example from my time creating a business in my hometown
• • Small town thinking 
• Challenging some misconceptions
• • The wiring of our brain - multitasking
  • Work life balance - no such thing
• What is that one thing?
• • Navigating to the answer 
  • Add - Subtract - Multiply 
  • 20/80
  • You can’t focus on so many things

[14:17 - 16:27] Closing Segment

• Think about the aspects of your life
• • What is the one thing?
  • Careful about the stories you tell
  • Set yourself free!
• Please write us a review and share this with someone
• • Email the review to me and get a FREE BOOK
  • [email protected] 
• Final Words

Tweetable Quotes:

“Sometimes the one thing that will challenge us the most, that will create opportunity in our lives, it’s the one that we want to do the least.” - Kenny Chapman

“What we know about humans and their behavior is that what we say we want isn’t what we really want… If you don’t really want it, then stop telling yourself a story around it.” - Kenny Chapman

Resources Mentioned:

• Subtract - Add - Multiply
• The Six Dimensions of Change
• [email protected] 

You can connect with me, Kenny Chapman on Instagram, Facebook, and LinkedIn. Email me at [email protected]. Be sure to check out my website https://www.kennychapman.com and find the solutions to your in-service education needs. First month of training FREE!! 

LEAVE A REVIEW + help someone who wants to explode their leadership capacity by sharing this episode.

Have you ever heard the side effects of drugs and thought to yourself that it sounds worse than the actual sickness? Just like drugs are meant to create some kind of change, leadership exists to do the same thing; influence change in others. It’s important though that we don’t cause any ‘adverse’ side effects within our teams or businesses. Side effects are inevitable when we break the status quo, but today I’m going to teach you how to manage them whenever you need to make a change in your culture or business model.

So let’s dive in shall we, and start learning to manage the effects or side effects of change.

[00:01 - 05:02] Opening Segment

• Welcome back! I introduce today’s topic
• • Effect or Side Effect?
  • Reminder that I would love to connect with you
  • • Pass this along!
• How drugs equate to leadership
• • Effecting change
  • How side effects of leadership can affect business
  • Side effect vs. adverse effect

[05:03 - 12:24] Effect or Side Effect

• A story from when I made a decision that affected my culture
• Managing side effects when we change or shift our culture
• • The subconscious mind 
  • • No side effects, just effects
    • Good or bad, no matter 
  • The importance of intention
• What does this look like for you?
• • The example of the effects of raising prices
  • Dealing with a culture shift 
  • What are you selling?
  • Managing side effects while minimizing adverse effects

[12:25 - 13:25] Closing Segment

• Are you the best drug in your business?
• • You are effecting change 
  • The destiny lies with you
• Please write us a review and share this with someone
• • Email the review to me and get a FREE BOOK
  • [email protected] 
• Final Words

Tweetable Quotes:

“A side effect is simply an unintended result, it doesn't matter if it's good or bad.” - Kenny Chapman

“There's no such thing as side effects, there's only effects.” - Kenny Chapman

“You as the leader, what are you selling your team, when it comes to change?” - Kenny Chapman

Resources Mentioned:

• The Six Dimensions of Change
• [email protected] 

You can connect with me, Kenny Chapman on Instagram, Facebook, and LinkedIn. Email me at [email protected]. Be sure to check out my website https://www.kennychapman.com and find the solutions to your in-service education needs. First month of training FREE!! 

LEAVE A REVIEW + help someone who wants to explode their leadership capacity by sharing this episode.

We live our life filled with everyday habits and routines. They are what keep our day moving forward. But, what if I tell you that you can elevate those routines to add more meaning and impact to your life?

I’m Kenny Chapman, and I'm here to give you lessons to make your life more meaningful. Take a step back and look a little deeper into how we live our lives. Our life mostly consists of everyday routines and habits that could be both good and bad. But, once you turn that routine into something deeper and more meaningful, it creates a completely new atmosphere around the everyday things that we do; no matter how mundane or exciting they are. 

So let’s start creating a more meaningful life by turning your routines into rituals!

[00:01 - 04:03] Opening Segment

• Welcome back! I introduce today’s topic
• • Habits: 80%-85% we do every day is habitual
  • Routines: Things that are done intentionally
  • Turning a routine into a ritual
• Habit vs. routine vs. ritual
• • Routine is more deliberate
  • Ritual has more meaning tied to it

[04:04 - 12:57] Rituals and Routines

• Journaling as a part of my ritual and never missing a day
• It’s all about the mindset towards the routine
• • Rituals aren’t necessarily tied to spirituality or religion
• The habit loop 
• • Trigger, action, and reward
• Habit stacking and how it could be disadvantageous
• Self-care is the primary step to unlocking your very best through rituals
• Turning rituals into routines kick them into higher meaning

[12:58 - 13:39] Closing Segment

• Please write us a review and share this with someone
• • Email the review to me and get a FREE BOOK
  • [email protected] 
• Final Words

Tweetable Quotes:

“Habits don’t really care if things are good or bad. They just happen.” - Kenny Chapman

“The goal of creating change in your life and really understanding why some rituals don’t stick is the emotional component.” - Kenny Chapman

“I don’t believe that I can give my very best if I’m not at my very best. And I can’t be at my very best if I don’t have a ritual to make sure that I’m continuing to unlock my very best.” - Kenny Chapman

You can connect with me, Kenny Chapman on Instagram, Facebook, and LinkedIn. Email me at [email protected]. Be sure to check out my website https://www.kennychapman.com and find the solutions to your in-service education needs. First month of training FREE!! 

LEAVE A REVIEW + help someone who wants to explode their leadership capacity by sharing this episode.

Kenny Chapman here to interrupt your regularly scheduled habits to bring you some new, healthier ones. As an abundance seeker, it’s sometimes easy for us to just keep adding and layering on until we are overwhelmed with what we think is abundance, but is actually clutter. This concept won’t only help clear out the unnecessary clutter, obligations, and excuses, but help you add on things that will help you later multiply within your home service business in whatever area you focus on. 

So let’s dive into this concept of subtract - add - multiply. 

[00:01 - 03:27] Opening Segment

• Welcome back! I introduce today’s topic
• • Remember to show us some love and give us a review! 
  • Today’s topic 
• Our habit as abundance seekers
• • Always adding on 
  • Scarcity mindset 
  • Where today’s concept can apply

[03:28 - 13:07] Subtract - Add - Multiply 

• Analogy to 50’s tv shows 
• • Subtracting first rather than adding 
  • It’s not starting over, but somethings need to be taken out
• What to subtract
• • Examples: obligations, shoulds, complexities
  • Mediocrity - either suck or get better 
  • B.S. stories - the excuses you tell yourself 
• What to add 
• • Add on to your Why
  • Add value 
• How to affect multiplication
• • Multiply the things that matter most 
  • Examples: family, influences, awareness
  • Multiply your why 

[13:08 - 16:44] Closing Segment

• Think about the things you need to subtract 
• • What do you need to say no to? 
  • Removing complexity and pain points 
• Please write us a review and share this with someone
• • Email the review to me and get a FREE BOOK
  • [email protected] 
• Final Words

Tweetable Quotes:

“An obligation is something that I must do to which I have no emotional tie that doesn’t give me energy… that’s why I say subtract obligations.” - Kenny Chapman 

“I believe that awareness is the first initial understanding of what’s going on in your life and that can create knowledge… I want to multiply my awareness so I know more things - aware of my blindspots.” - Kenny Chapman

Resources Mentioned:

• The Six Dimensions of Change
• [email protected] 

You can connect with me, Kenny Chapman on Instagram, Facebook, and LinkedIn. Email me at [email protected]. Be sure to check out my website https://www.kennychapman.com and find the solutions to your in-service education needs. First month of training FREE!! 

LEAVE A REVIEW + help someone who wants to explode their leadership capacity by sharing this episode.

We all know that the most painful thing in the world is reality. We convince and justify our actions to make us feel good and eventually deviate from reality. But do you know what’s more painful than that? It is deceiving ourselves, deceiving ourselves because of our inability to deal with reality and that’s what we’re here to talk about in this episode.So how do we stop self-sabotage, honor the truth and face reality as it is? Let’s find out!

[02:54] We all have a history and we come from different places

• What’s really going on right now?
• No matter what you tell yourself, at the end of the day, what you’re left with is REALITY.
• We are all having an individual experience with a global circumstance

[06:28] Truth and Self-Deception in Leadership

• Do you know what’s more painful than truth? Deceiving yourself!
• All addiction is rooted in our inability to deal with reality in our lives.
• All self-sabotage happens subconsciously
• Honoring the truth

[11:25] Closing Segment - Ask yourself

• What do I know that I’m pretending not to know about my current situation?
• What will be the cost emotionally, financially, physically, and perhaps relationally if I don’t honor the TRUTH with it?
• What is the first action step that I can take to begin owning this truth?
• Make sure you are telling yourself the truth. Live there, honor it, don’t deceive yourself, don’t get into this deception role, it is not worth it! And eventually, the truth is gonna come out anyway, it might as well be today.
• Please write us a review and share this with someone
• • Email the review to me and get a FREE BOOK
  • [email protected] 
• Final Words

Tweetable Quotes:

“How things start aren’t how they finish.” - Kenny Chapman

“All progress begins with telling the TRUTH.” - Kenny Chapman“All addiction is rooted in our inability to deal with reality in our lives.” - Kenny Chapman

You can connect with me, Kenny Chapman on Instagram, Facebook, and LinkedIn. Email me at [email protected]. Be sure to check out my website https://www.kennychapman.com and find the solutions to your in-service education needs. First month of training FREE!! 

LEAVE A REVIEW + help someone who wants to explode their leadership capacity by sharing this episode.

Think back to the last decision you made as a leader. What was going through your mind? Did you know with certainty the outcomes your decision would have? In this episode, let’s break this process down a little further, whether you are certain or confident.There’s a difference between those two things, and one of them can be very dangerous. I believe that your awareness of it as well as how you view your history will impact your business and team. 

So let’s dive right in and answer this question - are you certain or confident?

[00:01 - 02:05] Opening Segment

• Welcome back! I introduce today’s topic
• • Today’s topic 
• Confidence v.s. Certainty
• • Be aware that certainty can be dangerous
  • Revisionist History

[02:06 - 13:44] Are You Certain or Confident

• Mental picture
• • Driving by your childhood house 
  • Thinking you hit a triple when it was a single or strike out
• Being confident vs. being certain
• • Being confident is knowing you’re imperfect 
  • Certainty ignores information 
• Meeting and dealing with resistance 
• • Mindful of your stance 
• Influencing your team and clients
• • They are looking for confident guidance 
  • Inviting them into the conversation
• My experience with confidence vs. certainty
• • When Covid hit 
  • Having to make shifts and pivots
  • “Here’s what I do know…” “What I don’t know…” 
• The importance of vulnerability
• • Vulnerability builds strength 
  • Speak your truth 
  • Building confidence 

[13:45 - 15:45] Closing Segment

• Lean into uncertainty 
• Four questions to ask yourself
• • Where am I feeling 100% certain?
  • Where am I feeling uncertainty?
  • Where am I feeling 100% confident?
  • Where am I feeling a lack of confidence?
• Please write us a review and share this with someone
• • Email the review to me and get a FREE BOOK
  • [email protected] 
• Final Words

Tweetable Quotes:

“Remember there’s a big difference between being confident and being certain. If I’m confident then I know that I’m fallible; I know I can make a mistake. I will make decisions with imperfection.” - Kenny Chapman 

“You’re going to meet resistance but once you go through it, are you confident or certain...? Be mindful.” - Kenny Chapman

“If I’m confident, then I’m inviting my team in… I’m inviting the client in.” - Kenny Chapman

Resources Mentioned:

• The Six Dimensions of Change
• [email protected] 
• Who not How

You can connect with me, Kenny Chapman on Instagram, Facebook, and LinkedIn. Email me at [email protected]. Be sure to check out my website https://www.kennychapman.com and find the solutions to your in-service education needs. First month of training FREE!! 

LEAVE A REVIEW + help someone who wants to explode their leadership capacity by sharing this episode.

How do you manage stress? What if I told you that your stress directly impacts your sales? If you’re in the home service industry, or any industry, or you know… alive, you will have to deal with stress. This one is near and dear to my heart, because I have a strategy that has been helping me, my team, and my clients around stress management. As a leader, we need to think about how stress affects the people around us, and if it affects our businesses, then we need to learn to come over it.

Now let’s get right into it and start tapping into your greatness by learning some stress response management.

[00:01 - 02:49] Opening Segment

• Welcome back! I introduce today’s topic
• • Today’s topic 
• Using strategies to manage stress
• • How does it affect you and your team
  • Stress impacts sales
  • Some stress is good 

[02:50 - 15:14] Stress Response Management

• What can cause stress responses?
• • Uncertainty - we’ll touch on this next episode
  • Boredom 
  • Overwhelm - list the things that overwhelm you 
  • • Creating worry 
• The importance of emotional regulation 
• • Consciously understanding what’s happening on the inside
  • How do you respond to outside stimuli?
  • Returning to a state that you choose
  • Feel and Choose
• Why do certain things trigger us?
• • Perception vs. reality
  • What you believe 
  • The experience factor 
• Don’t waste stress! 
• • Learn from it 
  • Learn how to adjust
• Reminder of your confidence cash
• • How this relates to you 
• I share a story about my own stress response experience 
• • Background and how I deal with it 

[15:15 - 17:10] Closing Segment

• What I learned from the experience 
• • Caring for myself as a priority 
  • Tapping into your greatness
• Please write us a review and share this with someone
• • Email the review to me and get a FREE BOOK
  • [email protected] 
• Final Words

Tweetable Quotes:

“Belief creates reality… If I believe this is stressful I’m going to create a stressful response… that’s a choice that you get the opportunity to make.” - Kenny Chapman 

“Don’t waste stress… we’re not learning the lesson that is there for us.” - Kenny Chapman 

Resources Mentioned:

• The Six Dimensions of Change
• [email protected] 

You can connect with me, Kenny Chapman on Instagram, Facebook, and LinkedIn. Email me at [email protected]. Be sure to check out my website https://www.kennychapman.com and find the solutions to your in-service education needs. First month of training FREE!! 

LEAVE A REVIEW + help someone who wants to explode their leadership capacity by sharing this episode.

Did you know that you don’t have to put a lid on a bucket of crabs to stop them from getting out? Nope, you just have to let them pull each other back down in order to get out on top while the cycle continues. Today we’re going to challenge this kind of culture today by talking about four different types of culture that I believe will help you check in on the health of your home service business. Let’s get direct and do a bit of a deep dive into our business culture, shall we? 

Jump right in and let’s get ourselves out of this crab bucket! 

[00:01 - 03:52] Opening Segment

• Welcome back! I introduce today’s topic
• • Today’s topic 
• Crab bucket mentality/culture analogy 
• • Crabs pulling each other down to get out of the bucket
  • How you treat people with new ideas 
  • The problem of fitting in

[03:53 - 12:15] Do You Have a Crab Bucket Culture? 

• A study from Stanford U
• • Study of human behavior 
  • Agreeing with people when you know they’re wrong to fit in
• Realizing that this is normal
• • Humans naturally want to fit in
  • The power of change 
• Four types of change/culture
• • Power 
  • Role 
  • Task
  • Person 
• Challenging your own culture 
• • Examples 
  • How is power culture serving your team?
  • The example of role-based culture in-home services 
  • Challenging task-based culture 
  • People-based culture - are we supporting each other?
• You as the leader
• • Getting out to the front lines 

[12:16 - 13:32] Closing Segment

• Are you modeling crab bucket culture?
• • Embracing innovation 
  • Recognizing negative culture 
• Please write us a review and share this with someone
• • Email the review to me and get a FREE BOOK
  • [email protected] 
• Final Words

Tweetable Quotes:

“The crabs inside [the bucket] will take care of any crab that’s trying to get out… what does this mean to our culture?” - Kenny Chapman

“You as the leader, you probably have to get out onto your front line a little bit to find out what’s really going on…am I instrumenting or modeling crab bucket mentality myself… or am I embracing innovative thought process?” - Kenny Chapman

Resources Mentioned:

• The Six Dimensions of Change
• [email protected] 

You can connect with me, Kenny Chapman on Instagram, Facebook, and LinkedIn. Email me at [email protected]. Be sure to check out my website https://www.kennychapman.com and find the solutions to your in-service education needs. First month of training FREE!! 

LEAVE A REVIEW + help someone who wants to explode their leadership capacity by sharing this episode.