In this episode of Restoration Pros Unplugged, Clinton James sits down with Claire Carreras an entrepreneur known for taking broken home-service teams and turning them into high-performing operations. Claire shares her unusual path into restoration, her experiences at Paul Davis and Servpro, and the leadership lessons she learned while rebuilding departments, launching new service divisions, and now running 1-Tom-Plumber Austin.

Claire breaks down her simple 3-part method for fixing struggling restoration companies:

- People: understanding who’s on your team, what motivates them, and who fits where.

- Process: reviewing what’s working, what’s broken, and what needs to change.

- Execution: setting expectations, building consistency, and holding everyone accountable.

She also talks about making great hires, spotting bad ones fast, getting out of day-to-day operations, and shifting from manager to true owner.

If you’re a restoration business owner who knows your team could perform better, this conversation will help you understand where to start and how to lead in a way that actually moves the business forward.

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