"Making space in the workplace for real conversations, personal and professional support...that's different than starting a debate within your team." - Kendall Hagensen

In this timely episode, hosts Anna Rudel and Kendall Hagensen share candid insights about leading healthcare teams through uncertainty. Drawing parallels between their experiences during the COVID-19 pandemic and current challenges in the healthcare landscape, they discuss practical approaches to maintaining team cohesion while respecting diverse perspectives.

The conversation explores how leaders can create space for meaningful workplace conversations without allowing external stressors to disrupt team dynamics. Kendall emphasizes the importance of boundaries: "Making space in the workplace for real conversations, personal and professional support...that's different than starting a debate within your team."

Anna and Kendall offer practical strategies for supporting team members experiencing burnout while maintaining necessary business operations. They suggest increasing flexibility with time off, encouraging enhanced self-care practices, and helping team members identify which external factors they can and cannot control.

Most importantly, they reflect on their own leadership journeys and the importance of sustainable approaches to crisis leadership. Kendall shares, "What I learned during COVID was...I was taking on the weight of my whole team's emotions. I ended up becoming my team's therapist in addition to seeing all my actual clients."

This episode provides valuable guidance for healthcare practice owners navigating team management during societal transitions, offering strategies that balance compassionate leadership with necessary boundaries to prevent leader burnout and maintain quality care.

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