Klaus Kleinfeld, the former CEO of Siemens and Alcoa and the only leader to have successfully served as CEO of two Fortune 500 companies on different continents, recalls going to work at age 12, and covers the perils of sign language in the business world, getting close to the source of an issue, why we should be talking about energy instead of productivity, the "rule of feedback", the 5 critical components of a high performance team, why purpose is a laser, and being a "hypothesis generating machine".

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