Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains the true meaning of being "helpful", why it takes one to say yes, but two to say no, finding moments of magic, misery, and mediocrity, and the handy index card trick for your staff.

Championship speaker and executive coach Dananjaya Hettiarachchi explains the difference between pull vs. push messages, which is better, and how to craft it.

Hear Dananjaya's full interview in Episode 61 of The Action Catalyst.

Topaz Adizes, an Emmy Award-winning writer, director, author, experience design architect, and founder of The Skin Deep, explains why the mind is built to protect you but heart is built to connect you and how the quality of your life is correlated with the quality of your relationships, why not sleeping in your kitchen is important and why not to confuse comfort with safety, shares the importance of his first kiss and on focusing on questions over answers, dives into his new book, and tackles the question of what IS humanity?

Brand leadership expert, author, and speaker Denise Lee Yohn explains the modern dynamics of branding and brand competition, and the need to be crystal clear on your brand, not just to customers, but internally.

Hear Denise's full interview in Episode 84 of The Action Catalyst.

Action Catalyst host Stephanie Maas helps turn the page on 2024, and takes a look ahead for this podcast and all of our listeners!

Championship speaker and executive coach Dananjaya Hettiarachchi shares the two principles behind crafting a great message, the three biggest things he changed to create a championship speech, pull vs. push messages, the two types of stories that exist, the power of connecting with failure, and why sometimes just being yourself is the hardest part.

Host Adam Outland bids farewell to 2024, and looks ahead to the new year and everything that's in store for our listeners!

Employment law attorney, author, and Founder/CEO of the Crone Law Firm, Alan Crone reveals the list of things a new or small business absolutely MUST do to stay on the right side of the law.

Hear Alan's full interview in Episode 475 of The Action Catalyst.

Host Adam Outland wishes all of our listeners a very "Catalyst" Christmas!

Brand leadership expert, author, and speaker Denise Lee Yohn explains what it means to have "brand as business", why you’re ALWAYS representing not one, but two brands, and the importance of having an integrated approach.