If you have ever had trouble with negotiation, Chris Voss will show you the way! After more than 24 years with the FBI specializing in hostage situations and negotiation tactics, Chris knows all the tricks to ensure that you make any conversation go the way you want. Whether you are a realtor trying to buy or sell a home, an entrepreneur looking for a partnership you've been wanting, or if you even just want your friends and family to give you more support in your life and business, this interview is for you! Don't forget to text 'FBIEMPATHY' to 22828 to sign up for Chris' FREE negotiation newsletter.

0:01 - Introduction

3:00 - Journey to being in the FBI

7:20 - When did you decide you were going to be done with the FBI and transition into the business world?

12:00 - How do you bounce back from a failure to ensure that it doesn't break you?

14:00 - How do you turn what you were doing into a business? 18:30 - "Talk to your clients multiple times a week always"

24:50 - How do you convince someone to pay you what you are worth?

28:00 - What recommendations do you have for agents trying to get into the #1 position for homebuyers?

33:40 - Do you have suggestions on how to secure a face-to-face meeting?

36:10 - What are some ways to gain and use empathy during negotiations?

42:00 - What made you want to write a book?

48:00 - Can you use your tactics to gain support of friends/SO?

52:30 - What are some common mistakes you see people making during negotiation?

54:55 - 2 piece of advice Chris would give to his younger self

57:30 - Can someone get themselves in trouble if they don't know the difference between empathy and sympathy?

1:00:00 - Something that no one asks Chris that he wish they would

1:04:00 - Words of inspiration for the audience

Website: http://blackswanltd.com/

Book: http://info.blackswanltd.com/never-split-the-difference