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Lester Kovacs is from Dorman Products. Today, he and Jeff discuss the challenges faced by Dorman in obtaining feedback from technicians about defective parts and why they need better communication from the industry. Jeff reflects on the reputation of aftermarket parts and that he's seen Dorman make improvements in that area. Lester also shares what's next for Dorman as they think about the future and the EV market.

00:00 Success in Diesel and Auto Parts

10:14 First Job in Automotive Industry

11:33 Innovative Product Development Role

19:05 Optimizing Automotive Part Reliability

23:06 Technician Ingenuity and Collaboration

31:01 Remanufacturing Enhancements via Failure Analysis

36:01 Communication Gaps in Auto Services

40:09 Tech Training: Progress and Challenges

44:22 Window Regulator Redesign Challenges

48:32 Expanding Beyond Light Duty Fleet

53:10 Tech Issues Render Cars Obsolete

01:01:42 Improving Dealer-Customer Collaboration

01:03:49 Tech Struggles with RF Hub Shortage

01:11:29 Aftermarket Solutions for EV Failures

01:16:41 Constructive Feedback Over Negativity

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