In this episode of Business Brain, Dave Hamilton kicks things off by sharing a standout customer service experience with FMPHost, a FileMaker Pro hosting company. After years of reliable service, Dave moved his FileMaker database to a self-hosted Docker container to save costs and consolidate resources. He praised FMPHost for making cancellation incredibly easy—a rarity that left a lasting positive impression and serves as a business lesson: making it easy for customers to cancel builds long-term goodwill and trust.

Shannon and Dave then dig into the logistics of sharing FileMaker solutions with clients. Shannon wants to provide a custom database to help resellers manage inventory and profits. They explore FileMaker Cloud’s licensing model, noting it’s not cheap but may be viable if clients purchase their own licenses. The conversation evolves into an impromptu endorsement of FileMaker’s power and flexibility as a bespoke business solution.

The episode closes with Shannon’s quote of the week—“Make adjustments, not excuses”—which sparks the idea to launch a Business Brain print-on-demand merch store featuring podcast catchphrases. The duo also crowdsource tips from listeners on how to better recover from time away, with Shannon seeking advice on managing his calendar and inbox after a 12-day vacation. As always, they wrap with appreciation for the audience and a reminder to keep living the charmed life.

The post Let them Cancel and Don’t Make Excuses – Business Brain 654 appeared first on Business Brain - The Entrepreneurs' Podcast.