Live from CultureCon 2024 🎙️ Nikki chats with Michelle Naples, Chief Integration Officer at Lutheran Social Services of Wisconsin and Upper Michigan. They dive into what servant leadership really looks like in practice—from trauma-informed care for everyone to creating cultures of co-creation and courageous conversations.

Michelle also challenges how we talk about “overhead” and why the words we choose matter more than we think. This one’s packed with fresh perspective, real-world wisdom, and plenty of heart ❤️

 

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Key Takeaways:

• Titles and words matter—use language that reflects your culture and purpose.
• Servant leadership starts with internal service: supporting your colleagues first.
• Co-creation gives every employee a voice in strategy and innovation.
• Trauma-informed care isn't limited to client-facing roles—everyone benefits.
• Recognizing and revaluing internal support teams is essential for people-first leadership.