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In a beautifully set Hook’s office in the heart of London, Women in Customer Success hosted our first-ever live podcast recording, an intimate and immersive experience with a familiar voice: Daphne Costa Lopes.

Daphne, HubSpot's Global Director of Customer Success - Strategic Accounts and Founder & CEO of This is Growth podcast, shared her journey, shaped by a disciplined upbringing, expat life, and a relentless drive for growth. She revealed the daily habits that keep her focused, how climbing Kilimanjaro helped her find closure after losing her father, and why her next challenge, Mount Everest Base Camp, reflects her approach to both life and career.

Of course, we also talked Customer Success. Daphne shared insights on leadership, career growth, and the evolving role of Customer Success in business, including AI-driven shifts like the move from utilisation-based to consumption-based payment models.

Our audience came prepared with questions on the future of subscription models, managing feedback, and effective customer advocacy strategies.

Tune in for an inspiring, real, and deeply human conversation.

Follow Daphne Costa Lopes

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://womenincs.co/the-revenue-csm