A scholar of telematics for years, Derek Kaufman has written on and discussed the subject ad nauseum. Today, as the managing partner for Schwartz Advisors, he’s pushing to make the technology a crucial, everyday component of automotive repair shops. Kaufman joins Ratchet+Wrench to discuss the progression of connected car technology, the necessary equipment for shops, and why we must educate drivers on how it offers improved shop-to-customer communication.