Donna Gregorio is a corporate IT project management veteran, published author, college grad school instructor, and well-respected conference speaker. She helps organizations disrupt “change as usual” through a practical and repeatable framework, transforming their culture from surviving change to growing through change. Outside of her current role, Donna took a chance on herself by writing and publishing her own book, The Successful Project Manager: Practical Guidance from Lessons Learned, during the pandemic. In this episode, Donna and I discuss how to measure customer experience to drive innovation.

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