Jesse Zhang is the CEO of Decagon, the $1.5B startup creating AI agents to transform customer service. Jesse talks to us about the future of AI agents, the limits of automation, and the AI startup landscape.

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0:00 Meet Jesse

4:19 Are We in a Bubble?

10:50 AI Implementation Challenges and Use Cases

16:07 Selling AI to Enterprise

27:02 Model Capabilities and Business Logic

37:11 Business Model and Pricing Strategy

48:09 Competition and Company Culture

56:56 Building and Scaling the Company