
Sign up to save your podcasts
Or
#updateai #customersuccess #saas #business
Rachel Orston, Chief Customer Officer at Instructure joins the hosts Jon Johnson & Josh Schachter to discuss her strategic approach to aligning customer success with sales and revenue goals, the challenges of transitioning to a variable compensation model, and how Instructure fosters a culture of connection and collaboration.
Timestamps
0:00 - Preview & Intros
5:15 - Discussing about CoThrive
8:07 - Diverse customer segments at Instructure
13:15 - Performance metrics that drive success
16:45 - Connecting with customers
22:36 - Emphasis on performance-based variable compensation
27:23 - CS and Sales
30:15 - Tools and processes for improved collaboration
___________________________
👉 Follow the podcast
Youtube: https://youtu.be/JprAz-o-dWk
Apple Podcast: https://apple.co/3dfWXmD
Spotify: https://spoti.fi/3KD3Ehl
👉 Connect with the guest
Rachel Orston: https://www.linkedin.com/in/rachelorston/
Rachel's blogs: https://www.linkedin.com/in/rachelorston/recent-activity/articles/
👉 Connect with hosts
Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Josh Schachter: https://www.linkedin.com/in/jschachter/
👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams.
👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/
________________
Keywords:
How to keep your customers happy, customer success manager, customer support, customer success management, Customer Success Manager role, Rachel Orson, Canvas, Instructure, on-demand training, integration with Student Information Systems (SIS), customer advisory boards, QBRs, customer relationships, user engagement, Customer Success Managers (CSMs), sales alignment, Salesforce, Gainsight.
______________________
Unchurned is presented by UpdateAI
About UpdateAI
At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.
5
8787 ratings
#updateai #customersuccess #saas #business
Rachel Orston, Chief Customer Officer at Instructure joins the hosts Jon Johnson & Josh Schachter to discuss her strategic approach to aligning customer success with sales and revenue goals, the challenges of transitioning to a variable compensation model, and how Instructure fosters a culture of connection and collaboration.
Timestamps
0:00 - Preview & Intros
5:15 - Discussing about CoThrive
8:07 - Diverse customer segments at Instructure
13:15 - Performance metrics that drive success
16:45 - Connecting with customers
22:36 - Emphasis on performance-based variable compensation
27:23 - CS and Sales
30:15 - Tools and processes for improved collaboration
___________________________
👉 Follow the podcast
Youtube: https://youtu.be/JprAz-o-dWk
Apple Podcast: https://apple.co/3dfWXmD
Spotify: https://spoti.fi/3KD3Ehl
👉 Connect with the guest
Rachel Orston: https://www.linkedin.com/in/rachelorston/
Rachel's blogs: https://www.linkedin.com/in/rachelorston/recent-activity/articles/
👉 Connect with hosts
Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Josh Schachter: https://www.linkedin.com/in/jschachter/
👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams.
👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/
________________
Keywords:
How to keep your customers happy, customer success manager, customer support, customer success management, Customer Success Manager role, Rachel Orson, Canvas, Instructure, on-demand training, integration with Student Information Systems (SIS), customer advisory boards, QBRs, customer relationships, user engagement, Customer Success Managers (CSMs), sales alignment, Salesforce, Gainsight.
______________________
Unchurned is presented by UpdateAI
About UpdateAI
At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.
518 Listeners
43,483 Listeners
9,272 Listeners
175 Listeners
111,917 Listeners
71 Listeners
1,408 Listeners
3,815 Listeners
5,414 Listeners
190 Listeners
25 Listeners
2,190 Listeners
28,527 Listeners
20,604 Listeners
75 Listeners