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Mike Allen owns Carfix Auto Repair and Tires in Raleigh, NC. He's also the President of the Automotive Service and Tire Alliance of North Carolina. He just started a podcast of his own, too! Confessions of a Shop Owner with Mike Allen. Check it out here! 

Today, Jeff and Mike discuss how to treat employees well and learn from past leadership mistakes to start a thriving work environment. Mike also says that ongoing training and self-improvement are crucial for owners, technicians, and service advisors.

00:00 Training: One Size Doesn't Fit All

05:53 Streamlined Vehicle Inspection Process

09:04 Car Repair Estimate Process

11:34 Auto Repair Support for Complex Cases

15:01 Technicians Resist Changing Write-Up Process

18:09 Service Communication Issues

19:47 Diagnostic Decision: Cost vs. Certainty

25:09 Transparent Interview Process Benefits

27:16 Natural Leader's Journey

30:42 Generational Impact of IGO Expo

33:35 Expanding Perspectives through Dialogue

36:06 Commitment to Business Process

41:42 Disagreement on Shop Owner's Reputation

44:56 Changing Communication in Skilled Trades

46:45 Career Advice for Young Tradesperson

50:00 Balancing Growth and Workforce Priorities

53:08 "Top Technician in Industry"

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