Like the show? Show your support by using our sponsors.
Promotive can help you find your dream job, or help you hire. Touch HERE for more.

Need to update your shop systems and software? Try Tekmetric HERE

Mike Allen owns Carfix Auto Repair and Tires in Raleigh, NC. He's also the President of the Automotive Service and Tire Alliance of North Carolina. He just started a podcast of his own, too! Confessions of a Shop Owner with Mike Allen. Check it out here! 

Today, Jeff and Mike discuss how to treat employees well and learn from past leadership mistakes to start a thriving work environment. Mike also says that ongoing training and self-improvement are crucial for owners, technicians, and service advisors.

00:00 Training: One Size Doesn't Fit All

05:53 Streamlined Vehicle Inspection Process

09:04 Car Repair Estimate Process

11:34 Auto Repair Support for Complex Cases

15:01 Technicians Resist Changing Write-Up Process

18:09 Service Communication Issues

19:47 Diagnostic Decision: Cost vs. Certainty

25:09 Transparent Interview Process Benefits

27:16 Natural Leader's Journey

30:42 Generational Impact of IGO Expo

33:35 Expanding Perspectives through Dialogue

36:06 Commitment to Business Process

41:42 Disagreement on Shop Owner's Reputation

44:56 Changing Communication in Skilled Trades

46:45 Career Advice for Young Tradesperson

50:00 Balancing Growth and Workforce Priorities

53:08 "Top Technician in Industry"

Follow/Subscribe to the show on social media! 
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232