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If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to [email protected]

Our newest edition to Bicycle Retail Radio, the Technician Flex is a recurring podcast feature focused specifically on service center and mechanics produced in partnership with NBDA educational partner Northwest Arkansas Community College's Bicycle Assembly & Repair Technician Program director Benjamin Glenn.

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This episode’s guest is Stephen “Phunky” Proffitt, Bosch’s expert in Service and Training, for an exclusive deep dive into the latest in e-bike education, service insights, and MY25 innovations.

In this episode, Stephen shares how Bosch’s robust training programs—both in-person and online—are designed to equip bicycle retailers with the skills and knowledge to excel in a rapidly evolving industry. Discover what’s new in Bosch’s MY25 product line, including the latest CX drive units and collaborations with brands like Santa Cruz, and learn how dealer feedback directly influences Bosch’s product development.

This episode is packed with valuable takeaways to help retailers stay ahead in the e-bike space and create exceptional customer experiences. Tune in to learn how Bosch’s commitment to education and innovation can empower your shop to succeed.

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Today we have a message of thanks from our NBDA President, Heather Mason. May all of our members and those in the industry have a happy holiday season!

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It's Thanksgiving for our U.S. members this week and we remain thankful for the team at Human Powered Solutions.

Once a month they come on the show to recap their Micromobility Reporter and today is the day.

This episode of Bicycle Retail Radio Podcast is sponsored by Zidy. Zidy helps bike shops connect with more customers and enhances communication through SMS.

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This week's flex is about going all in on small business. Happy Friday, listeners!

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This episode’s guest is Scott Roth, Founder & Director of Bike and Sol. Bike & Sol, a bicycle repair shop and non-profit organization, in East Greenville, Pennsylvania, is dedicated to helping people enjoy the ride of their lives. Whether you're looking for a new bike, need repairs, or want to learn how to ride, Bike & Sol is the place for you.

They also offer a variety of programs to help the community, such as bike safety classes and bike donations. Scott is a man on a mission, and I was thrilled to chat with him. Learn all about the history of Bike and Sol and how to create a more community-focused and mission-driven business.

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This week's Friday Flex is all about driving gift card sales.

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This episode's guest is Mark Egeland, General Manager and Partner at Catrike. Catrike is renowned for its innovative and high-quality recumbent trikes, proudly made in the USA.

In this episode, we discuss the fascinating history of Catrike, benefits and appeal of recumbent trikes, tips for retailers on selling recumbent trikes, how Catrike supports retailers with marketing and sales tools.

Tune in for valuable insights! 

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This week's episode we're doing 6 Questions with Michael Keating of Tempo.

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In this episode, NBDA President Heather Mason sits down with Chase Wagstaff, founder of SNO-GO, to dive into the story behind the innovative snow bike company.

They discuss the origins of SNO-GO, its growth in the U.S. market, and the unique ways the company collaborates with bicycle retailers. Chase explains how partnering with SNO-GO can help retailers diversify their product offerings during the off-season and increase rental revenue.

Whether you’re looking for new sales opportunities or simply curious about the snow bike industry, this episode offers valuable insights for retailers eager to grow year-round.

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