January 23, 2025

Newrez’s roadmap for client retention with Baron Silverstein

31 minutes

This week on the Power House podcast, Diego sits down with Baron Silverstein, the president of Newrez. Baron joined the Newrez team in May of 2020 and has over 30 years of industry experience with senior roles at Bear Stearns, JP Morgan Chase, Merrill Lynch, and Bank of America Securities. With a total unpaid principal balance of $750 billion, Newrez has seen significant growth under Baron’s leadership.

Baron talks about past, present, and future growth and acquisition strategies, the 2025 roadmap for customer experience and retention in the tech and AI space, and their continued focus on third-party servicing and owned MSRs.

Here’s what you’ll learn:

M&A will continue to be a priority for Newrez's growth strategy.

Servicing is a core focus, with a strong emphasis on special servicing.

Customer retention is key: leverage technology to enhance homeowner experience.

Newrez aims to balance servicing and origination efforts based on market conditions.

Community engagement is a priority, especially in response to natural disasters.

AI initiatives are part of a broader technology strategy, not the sole focus.

Related to this episode:

Baron Silverstein on Newrez’s AI journey and the call center question | HousingWire

2023 HW Vanguard: Baron Silverstein | HousingWire

Newrez

Baron Silverstein | LinkedIn

HousingWire | YouTube

Enjoy the episode!

The Power House podcast brings the biggest names in housing to answer hard-hitting questions about industry trends, operational and growth strategy, and leadership. Join HousingWire president Diego Sanchez every Thursday morning for candid conversations with industry leaders to learn how they’re differentiating themselves from the competition. Hosted and produced by the HousingWire Content Studio.

Learn more about your ad choices. Visit megaphone.fm/adchoices

...more