This week on RealTrending, Tracey Velt talks with Lauren Henss, VP of Marketing and Strategic Initiatives at FirstTeam Real Estate, a RealTrends Verified top 30 brokerage in national sales volume. Tracey and Lauren dive into the realities of leading a complete digital transformation in under a year, including shifting from legacy to modern branding and creating agent-centric marketing that drives real results.

Lauren shares how consumer brand tactics from her work with Chanel, Nike, and Salesforce translated into real estate, the challenges of brokerage consolidation, and why treating agents as the heroes of your story changes everything.

Here’s a glimpse of what you’ll learn:

How to shift from legacy brand messaging to future-focused value propositions

The "Behind the Agent" campaign that achieved 98% retention and 32% conversion increases

Why buying more leads without fixing conversion is the most overrated marketing tactic

The strategic middle lane approach that balances corporate scale with boutique agility

How AI and answer engine optimization are reshaping agent visibility and listing generation

The five critical elements brokerages need to survive consolidation

Related to this episode:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

To learn more about Homebot, click ⁠⁠⁠⁠here.⁠⁠⁠⁠

The RealTrending podcast features conversations with the brightest minds in real estate. Every Monday, brokerage leaders, top agents, team leaders, and industry experts join us to share their secrets to success, trends, and the lessons they’ve learned. Hosted by Tracey Velt and produced by the HousingWire Content Studio.

This week on RealTrending, Tracey Velt talks with Dre Baldwin, former professional basketball player turned business coach and author of "Work on Your Game." Tracey and Dre dive into the mental game of real estate, exploring how the discipline, resilience and systematic thinking from professional sports can transform an agent's performance in today's market.

Dre shares how mental toughness separates high performers from those who fall out during tough times, the power of detaching from outcomes while staying committed to process, and much more.

Here’s a glimpse of what you’ll learn:

Why mental toughness and resilience are the #1 skills missing in real estate today

How to create personalized daily routines that save mental energy for what matters most

The art of transmuting rejection and disappointment into productive energy

Why discipline beats motivation every time, and how to show up on your "third day"

How 85% of your communication happens before you even speak

Related to this episode:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

To learn more about Homebot, click ⁠⁠⁠here.⁠⁠⁠

The RealTrending podcast features conversations with the brightest minds in real estate. Every Monday, brokerage leaders, top agents, team leaders, and industry experts join us to share their secrets to success, trends, and the lessons they’ve learned. Hosted by Tracey Velt and produced by the HousingWire Content Studio.

This week on RealTrending, Tracey Velt talks with Tom Ferry, founder of Tom Ferry International, and Josh Altman, celebrity real estate agent with The Altman Brothers Team at Douglas Elliman.

They dive into Tom and Josh’s new partnership, discussing the gap they saw in the market for affordable, high-quality training and how they're combining Tom's coaching expertise with Josh's proven sales strategies. They also talk about the importance of discipline, branding, and AI in today's market, plus the common mistakes that prevent agents from reaching their potential.

Here’s a glimpse of what you’ll learn:

Related to this episode:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

To learn more about Homebot, click ⁠⁠here.⁠⁠

The RealTrending podcast features conversations with the brightest minds in real estate. Every Monday, brokerage leaders, top agents, team leaders, and industry experts join us to share their secrets to success, trends, and the lessons they’ve learned. Hosted by Tracey Velt and produced by the HousingWire Content Studio.

This week on RealTrending, Tracey Velt talks with Keith Robinson, co-CEO of NextHome and author of the Substack "Crazy Uncle Keith." Tracey and Keith dive into the seismic shifts reshaping real estate, including the potential Compass-Anywhere merger, the ongoing fallout from the settlement lawsuit and the pro-agent group pushing for more transparency at NAR.

Keith shares his take on private listing networks, why the industry's most defensible position is "the human being," and how agents can capitalize on the current rate environment to boost their business.

Here’s a glimpse of what you’ll learn:

Why the Compass-Anywhere merger could trigger an "arms race for listings"

How agents can actually make more money now, post-settlement, by creating better buyer offerings

The real impact of private listing networks on home buyers and sellers

Why Keith believes NAR is finally heading in the right direction under Nykia Wright

How rates below 6.5% for 60+ days signal a market shift agents can't afford to miss

The three traits every agent needs to develop by 2030, including a "healthy fear of AI"

Related to this episode:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

To learn more about Homebot, click ⁠here.⁠

The RealTrending podcast features conversations with the brightest minds in real estate. Every Monday, brokerage leaders, top agents, team leaders, and industry experts join us to share their secrets to success, trends, and the lessons they’ve learned. Hosted by Tracey Velt and produced by the HousingWire Content Studio.

.This week on RealTrending, Tracey Velt talks with James Harris, principal at Beverly Hills-based boutique brokerage Carolwood Estates and former cast member of Bravo's Million Dollar Listing. Tracey and James dive into why disruption is actually a positive force, how AI is transforming the way agents work, and the mindset shifts needed to thrive in today's changing market.

James shares his perspective on embracing change rather than fearing it, and discusses his current project to disrupt the industry with AI-driven tools designed specifically for real estate agents.

Here’s a glimpse of what you’ll learn:

Why AI adoption is becoming table stakes for real estate success

How to become data-obsessed and master your local market

The importance of building systems and processes that save time

Why consistency beats perfection in content creation

How to get uncomfortable to achieve growth in your business

Related to this episode:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

To learn more about Homebot, click here.

The RealTrending podcast features conversations with the brightest minds in real estate. Every Monday, brokerage leaders, top agents, team leaders, and industry experts join us to share their secrets to success, trends, and the lessons they’ve learned. Hosted by Tracey Velt and produced by the HousingWire Content Studio.

This week on RealTrending, Tracey Velt talks with Josh McGrath, CEO and founder of Better Homes and Gardens Real Estate Central and 2025 RealTrends Verified GameChanger. 

Tracey and Josh dive into his journey from getting his real estate license at 18 to building a brokerage with over 90 agents across five offices in West Virginia, Kentucky and Ohio. He also shares how his 2020 affiliation with Better Homes and Gardens during the pandemic led to exponential growth.

Here’s a glimpse of what you’ll learn:

How he transitioned from sales to brokerage leadership in 2010

The strategic decision to affiliate with Better Homes and Gardens in 2020 and its impact

Why protecting company culture means saying no to top producers who don't fit

His approach to scaling internal systems while maintaining team cohesion

How AI and technology investments are reshaping client nurturing

Why he believes mergers and consolidations will continue to dominate the industry

Related to this episode:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

The RealTrending podcast features conversations with the brightest minds in real estate. Every Monday, brokerage leaders, top agents, team leaders, and industry experts join us to share their secrets to success, trends, and the lessons they’ve learned. Hosted by Tracey Velt and produced by the HousingWire Content Studio.

This week on RealTrending, Tracey Velt talks with Gretchen Coley, leader of The Coley Group at Compass in Raleigh, North Carolina. Tracey and Gretchen dive into how she scaled her team from $3 million to $214 million in just five years, the power of video storytelling in real estate and her innovative "Best of Raleigh" platform that transformed how she connects with her community.

Gretchen shares how her background in new home sales shaped her approach to educating agents, why she invested in two full-time videographers and how a pandemic pivot led to creating a lifestyle brand with over a million podcast listens.

Here’s a glimpse of what you’ll learn:

How she grew from $3 million to $214 million in volume in five years

How the "Best of Raleigh" platform started during COVID and became a community phenomenon

The leadership lessons learned from rapid team growth and maintaining culture

Why luxury real estate is about lifestyle integration, not just price point

How AI integration and content optimization are shaping the future of real estate marketing

Related to this episode:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

The RealTrending podcast features conversations with the brightest minds in real estate. Every Monday, brokerage leaders, top agents, team leaders, and industry experts join us to share their secrets to success, trends, and the lessons they’ve learned. Hosted by Tracey Velt and produced by the HousingWire Content Studio.

This week on RealTrending Tracey Velt talks with Eric Bramlett, broker-owner of Bramlett Partners in Austin, Texas. Tracey and Eric dive into the strategies for maintaining a local identity while leveraging technology, the importance of agent retention in a competitive market, and how to stay focused amid speculative industry distractions.

Eric also shares how tight hiring standards and a personal touch have led to a 90% retention rate, his approach to tech integration without overwhelming agents, and much more.

Here’s a glimpse of what you’ll learn:

How Bramlett Partners maintains their local identity while competing with national firms

The hiring discipline that drives 90% agent retention vs. 65% market average

His single-dashboard tech approach that enhances rather than hinders productivity

Why focusing on retention beats aggressive recruiting every time

How to filter industry noise and stay focused on what moves the needle

Related to this episode:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

The RealTrending podcast features conversations with the brightest minds in real estate. Every Monday, brokerage leaders, top agents, team leaders, and industry experts join us to share their secrets to success, trends, and the lessons they’ve learned. Hosted by Tracey Velt and produced by the HousingWire Content Studio.

This week on RealTrending, Tracey Velt talks with the “queen of real estate video” Glennda Baker, of Glennda Baker and Associates at Coldwell Banker Realty in Atlanta. Tracey and Glennda dive into how social media and video content have transformed her 33-year real estate career, from building authentic connections through video to attracting clients who have never even met her in person.

Glennda shares her journey from terrible YouTube videos in 2016 to becoming one of the most recognized voices in real estate, and how AI production tools have totally transformed her short form content game.

Here’s a glimpse of what you’ll learn:

How consistency beats perfection when building your social media following

Why posting the "struggle" stories performs better than just success highlights

The client who went from TikTok follower to closing in just 53 days

How 67% of her business now comes from referrals and repeat clients influenced by her online presence

Why agents need to embrace AI and answer engine optimization to stay competitive

The three moves every agent should make to get started on TikTok and Instagram

Related to this episode:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

The RealTrending podcast features conversations with the brightest minds in real estate. Every Monday, brokerage leaders, top agents, team leaders, and industry experts join us to share their secrets to success, trends, and the lessons they’ve learned. Hosted by Tracey Velt and produced by the HousingWire Content Studio.

This week on RealTrending, Sarah Wheeler, sitting in for Tracey Velt, talks with Heather and Zach Harrison of The Zach & Heather Harrison Team at Compass, the #20 large team nationally by volume and #4 team in New York state by volume, according to RealTrends Verified.

The Harrisons dive into their unique approach of offering lifestyle tours rather than just property showings, helping clients choose not just a home but an entire community in Westchester County, New York. They also talk about changes in their market since the NYC mayoral race started, how they’re utilizing AI tools and more.

Here’s a glimpse of what you’ll learn:

Related to this episode:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

The RealTrending podcast features conversations with the brightest minds in real estate. Every Monday, brokerage leaders, top agents, team leaders, and industry experts join us to share their secrets to success, trends, and the lessons they’ve learned. Hosted by Tracey Velt and produced by the HousingWire Content Studio.