Next Level BizTech

You really don't want to miss a minute of this episode! Mike Gray, CTO of Thrive, joins us today on the podcast. Mike dives in with us on our episode titled Beyond IT: The Secret Sauce in Managed Services for Cloud and Security. We get to hear so many valuable perspectives from Mike, the CTO who comes from the lens of being a customer CTO. He understands pain points, buying patterns, and a deeper analysis of what resonates with the customer. I can't begin to summarize all the moments of wisdom he drops, so stay to the end!

Listen today as we jump in with the VP of Cloud at Telarus, Koby Phillips. Koby and I dive into a session called Beyond IT: The Secret Sauce in Managed Services for Cloud and Security. The TLDR is that the secret sauce isn't one thing; it's a combination of a handful of things done really well. As you listen in, you'll hear Koby run through some of these as cover topics such as "Success by Failure", "How to understand a customer's IT Team" and more. Don't miss it, as Koby lays out some topics we haven't quite hit on before.

Listen today as we uncover new strategies in Technology Expense Management and how it's becoming so different and crucial. Today, we dive in with Jared Parker of Onesource as we talk: Why is Expense Management the simple lead-in for Complex Solutions? Jared gives such incredible life lessons that apply to everyone today. In addition, some unique strategies you might not have thought of around TEM. He helps us uncover how it's starting to go beyond Telecom and really now Technology Expenses as a whole. Don't miss a few key tips Jared helps share that could help ensure you're spending time in your accounts where you want while this helps uncover more!

Join us today as we dive further into the customer experience with The Pulse of CX: The Real-Time Insights that Matter! With Michael Quince of NICE. Michael and I dive into what's currently evolving in the CX landscape on the customer side. Michael gives us some interesting tips as the buyers have changed, the pro tips for focusing on multiple contacts within a cx prospect. He also dives into some key lessons learned early on in his Sales career, how NICE differentiates, and most importantly, what it seems like all the customers are still struggling with. You might even find some Kmart references here!

Listen today as we jump into 2025 with James Gordon, UC/CX Engineer from C3 Tech Advisors. What better time than early in the year to talk about The Pulse of CX: Real-Time Insights that Matter! WARNING: If you like Notre Dame Football, you'll like part of our discussion today...Besides being huge ND fans and James being a Grad of ND himself, we talked about considerable parallels in accountability from key life lessons; we talked about big trends in CX right now and what the customers are asking for. Also, we talked about products that resonate and solve problems. Stay long enough, and you may even hear James share some KEY tips and tricks for capturing a prospect's attention and some great advice on running an efficient deal cycle.

Welcome to season 4 of the podcast as we kick off with Meagan Thai, CX Solution Architect at Telarus. Meagan kicks us off with this session called The Pulse of CX, which is real-time insights that matter. Meagan looks back at all the trends, the asks, and the go-to-market plan, and most importantly, she dissects what the customers are saying and asking for. She especially shares a ton of where customers are looking right now and going beyond traditional transcription and multi-channel communication. Don't miss a minute of this one!

Welcome to our first episode of Season 4 and of 2025, Episode 150! Today as we kick off the year, we take a look back at some of the most impactful episodes with our 2024 look back. As always, we've got plenty of pro tips and tricks revealed as we cover Cyber, IoT, AI + CX, alongside Cloud sprinkled in. In this look back, you'll hear from Telarus Trusted Advisors, Suppliers, and Telarus folks themselves. Jump in as we look back and kick off 2025 with many more exciting episodes of Season 4 to come!

Jump in today for more sales and strategy tips as we have Telarus Trusted Advisor Daniel Vaughan of EmmettsonROI on the show. Daniel shares his very unique path of how he went from an honors Environmental Science major to starting his own company after a series of roles. He drops unique approach after unique approach of new discovery strategies, and he's figured out how to change the opening conversation with his prospects. In addition, you'll get to hear a very unexpected turn on a deal he closed that just started as a text to a prospect. Don't miss this one!

Don't miss today as we have a very special first-time ever, Koby Phillips, VP of Cloud at Telarus as the host! Koby, Josh, and Aman Arora, Telarus Cloud Solutions Architect, all dive into the learnings from last week, when all three attended AWS re:Invent, AWS's annual innovation conference. With Koby as host, we talk about the enormity of the event, the 1900+ sessions, along with some of the trends and themes in all the sessions. While there were many advancements and product releases in new Graviton chips, there was as much simplification around products, making things easy for customers to build. And, of course, we talk about what all these things mean for our Trusted Advisors, how to have the conversations, and how to monetize it all. Don't miss a minute of this one because there are some huge nuggets all the way to the end!

No shortage of hot topics in AI! Listen today as I chat with Sam Nelson, VP of CX at Telarus. Today's session is titled - AI Agents: What's new and interesting in AI and what does it mean for you? Today, we dive into what's changed in AI Products since Sam and I last spoke. We also talk about Anthropic's latest release of their product titled "Computer Use" and how powerful that is. In addition, we talk about how Salesforce is planting a flag with its Agentforce offering. And, of course, Sam drops some great tips on how to leverage this knowledge to your competitive advantage and be a thought leader with your customers and prospects. Welcome to the next gold rush!