Next Level Change Success

In this Episode we discuss where a Change function should sit in any operating model and why.

1.20 One of the most asked questions

2.22 The change roadmap which can at first be by accident or as a result of program failure

3.16 Next step to establish and commit to change as a function

3.56 There is change in the program context as well as in the organisational context

4:40 Learning and capability development around change management and change leadership

6.46 Where the function should sit and what other functions should also be in the area

8.22 Important that People and Culture teams embrace the capability and then work well with their change partners in the other areas

9.50 Change practice how to establish one

11:15 Partnerships are needed

12.07 One of the most critical things needed - Executive Sponsorship

13.06 Establishing a change practice resources

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In this Episode we explore the change ecosystem in your organisation. These are the functions and areas in your organisation which contribute to your organisations ability to change and change success. We 'fill out' the change diamond to be multi-dimensional.

We begin by setting the scene - why is the change ecosystem in your organisation important?

2:04 Expanding on the Diamond of Change effectiveness

4:03 How central to this ecosystem is an organisation's culture.

6:55 Strategy - Critical for forward thinking and identifying opportunities.

7:30 Governance - decision making, and risk/opportunity trade off's. Robust governance provides visibility of the work being undertaken across your organisation. 

9:24 Customer Experience - customer research and journey mapping. For both customers and staff.  This assists design change with the appropriate foundations in customer needs.

10:14 Communications - external. If customer communications isn't working, then any customer changes will be challenging to implement.

11:40 (yes this was recorded later to take sure that I covered Internal communications enough!).Communications (internal) - how engaging your internal communications are will either help or hinder any internal change rollout.

13.18  Learning (training) - Building capability profiles for roles can assist in then identifying gaps when change takes place.

14.50 People engagement - It is critical to have engaged staff. Poor engagement indicators should be addressed.

16.00 The Program environment and discipline. Which has been covered in previous episodes.

Resources

The Change Ecosystem 

In this Episode we cover what change management is with the aim to demystify it.  Therese covers the main elements of a change plan and the diamond of Change effectiveness which you can download below.

2:10   Often people have different definitions of change in an organisation.

2:34   The ‘real world’ definition of change. The key aspects and focus of change management is to generate full and effective adoption of a new way of working in the shortest time possible with the best ‘user’ experience.

3:52   Change happens over time, not immediately at a Go Live.

4:35   Change Management is the plan which moves people from out of their comfort zone to a new comfort zone.

5:23  The Change Management plan is a bridge to close the gap between current state and future state. It is impermanent and exists to provide a clear pathway for people affected by the change.

5:45  We cover the key components of a Change plan.

6:48  The diamond of Change effectiveness.

7:29  Design is critical for Change effectiveness and we go into why.

13.18 Change is a new discipline. It covers more than communication.

Resources

 Definition of Change Management

Diamond of Change Effectiveness

In this episode, Therese covers the ultimate organisational change question – how do you know when you are hitting change overload in your organisation? When is there just too much change taking place where it is impacting your people? Therese discusses the signs in your organisation where you may be hitting your change capacity and what the levers are that decision makers have in their grasp to better manage the capacity at an Enterprise Change level.

2:40 – Setting the scene for this year and how many are grappling with the ‘new normal’ and the impact of our seasons.

3:45 – We discuss the reality of Cognitive overload and what change practitioners need to consider with this

4:20 – The need to simplify and make Change in organisations easy to engage with.

6:00 – We cover some of the indicators of change overload in organisations.

6:58 – Do your people indicators need to be revisited to reflect ‘pandemic’ ways of working?

9:15 – Performance and the relationship with change overload

10:36 – What can decision makers/Executives do about change overload.

11:54 – Evidence has shown you can continuously improve however there are principles that need to be applied and ad hoc, ‘scattergun’ change will not be as effective if not planned well.

16:02 – Consideration of the Change ecosystem is critical to set you up for success.

References

Cognitive load

Come visit us at www.myvirtualchangemanager.com to explore tools and techniques in Change Management.

In this episode we talk about NAIDOC week and Therese shares the 3 key lessons she has learned that relate to Change Management. These lessons are: Listening, The Approach and Ritual.

1.55 Get up! Stand up! Show up! NAIDOC 2022 . While we have made progress there is a LONG way to go.

4.02 Art of listening. What 'listening' means in the context of projects.

5.40 Change resistance and the challenge to listen more earnestly

8:00 Lesson 2: How you approach change will determine it's success

11:00 Lesson 3: The importance of ritual. How do you integrate ritual into your organisation?

14.06 It is even more important to acknowledge First Nations People.

Visit www.myvirtualchangemanager.com for resources referred to in this Episode.

Organisations are at a crossroads, facing decisions regarding the future ways of working. One option is to try to go back to the way things were, another is to take the opportunity and reimagine the ways of working. In many ways if considering ways to reimagine the ways of working, there are many opportunities which could result in innovation. From an organisational change perspective, there are new challenges to introducing change in times such as these.

Here are some highlights:

2:05 Shout out to all frontline workers and for carrying our communities during the pandemic

3:30 Therese discusses how different industries face different challenges

4:40 Therese discusses the Microsoft Annual Work Trend Index report for 2022.

5:10 The Changing priority of health over work 6:05 Management challenges in engagement and organisations having ‘work/life’ balance

7:10 Management needing to shift focus managing to outcomes rather than ‘task’

9:05 Managers are feeling disempowered in decision making regarding the decisions about working in the office

11:35 We explore whether Management/Leadership out of touch with the general sentiment in organisations and why

16:08 What are the different capabilities required to manage teams

17:30 Areas to explore when Reimagining the workplace

18:16 The explosion of TEAMS usage

20:25 Transformation and change, and how it can be reimagined

Visit Myvirtualchangemanager to link through to resources.

This Episode covers the evolution of Change Management. Therese discusses her own journey into change management, and the 'diamond' of Program Change Effectiveness.

Here are some highlights:

At the commencement of the podcast Therese covers her own experience in projects and change early in her career.

5:48  Therese covers what Change Management is and how it is about bridge building and being a translator

6:26  Therese discusses why Change Management exists and shares a story about her own experience in the early days of customer experience

7:42  The Loyalty Effect by Frederick Reichheld

9:42  Therese covers some of the key people aspects of Change Management

12:00 Therese discusses Program Change vs Organisational Change

14:00  Executive Sponsorship to support Change Management

15:16  The 3 areas of Change to be explored

17:10  The diamond of Change effectiveness

22:00 Adam Grant – Think Again

25:26 The discussion for next podcast – Revert or reimagine which path are organisations taking?

26:34 Fixed mindsets vs growth mindsets

Visit www.myvirtualchangemanager.com to download resources.