A two-part podcast episode discussing the implications of decentralized computing and mixed reality on the future of UX work.

Geoff's Website: geoffrobertson.me

1-Hour Talks discussed in the episode:

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Product visions can align a team and inspire a better future state. When visions stem from real user needs, the ideas that follow have the greatest potential for success. NN/g UX Specialist Anna Kaley discusses keeping users at the center of product development, and shares insights from next weeks' UX Vision and Strategy Series, presented alongside Chief Designer, Sarah Gibbons.

Read more about Anna Kaley (NN/g bio)

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To kick off Season 2, we're releasing a special edition episode, inspired by a tweet posted by @AllisonGrayce in Feb 2021, where she asks followers, "what's a #ux hill you regularly die on?" Host Therese Fessenden asks both NN/g team members and members of the UXC and UXMC community what issues, topics, and principles they fiercely stand by, and shares their answers.

Guests and submissions featured in the episode (in order):

Chris Callaghan (UXMC) - UX and Optimisation Director (Manchester, UK)

Kara Pernice - Sr. VP at Nielsen Norman Group

Mary Formanek (UXMC) - Senior User Experience + Product Lead Engineer (Arizona, US)

Ben Shih - UX Consultant and Product Designer (Stockholm, Sweden)

Rachel Krause - UX Specialist at Nielsen Norman Group

Anna Kaley - UX Specialist at Nielsen Norman Group

You can find also information about the upcoming UX Vision and Strategy Series with Anna Kaley and Sarah Gibbons here. 

One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations.

Kara Pernice's Articles and Videos (NN/g bio) 

NN/g courses and articles referenced in this episode:

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...and if you were curious what research papers launched Kara into her UX career, here are two of them:

Advocating for UX work is hard. It's even harder when you're the only UX professional on your team. That said, there is still hope for one-person UX teams, and Garrett Goldfield shares his recommendations on how to make the most out of limited time and resources, and how to lead the charge in shifting corporate culture toward a more human-centered future.

Read more about Garrett Goldfield (NN/g bio)

Resources & courses cited in this episode:

To celebrate our first podcast milestone, we flipped the script. NN/g UX Specialist Rachel Krause guest-hosts this episode, and interviews host Therese Fessenden about the concept of "delight" in user experience: what it is, why the pursuit of delight can often be a short-sighted and misunderstood endeavor, and how a more holistic approach to interpreting and anticipating user needs can more reliably lead to an experience that delights beyond a single interaction.

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Does having more experience in the UX industry enable you to make better design decisions by intuition? Does user research ever become a waste of time if some research already exists in academic papers? The answer, it seems, is not that simple. In this episode, UX Specialists Alita Joyce and Therese Fessenden discuss why, after all these years doing independent user research, you should still test your interfaces and research with your own customers.

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What does it take to create a great customer experience? As it turns out: a lot more than just a series of great interactions. Kim Salazar, Sr. UX Specialist, shares her expertise on what omnichannel experiences are, why they matter for CX, and how having a mature CX means fundamentally changing how we view and handle UX work.

Resources cited in this episode

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"Keep it simple," is one of many great UX mantras... but how exactly does someone "keep it simple" when working with complex applications? In this episode, Page Laubheimer, Senior UX Specialist with NN/g, shares his expertise in information architecture (IA) and complex app design, recommends a few ideas to "lessen digital misery" on business-to-business (B2B) and enterprise applications, and offers advice for when you have to redesign a legacy application that is part of a user's everyday life.

Resources cited in this episode:

Aren't all "user-centered" designs ethical by default if we're giving people what they want? Not exactly. Maria Rosala, UX Specialist at NN/g, shares her thoughts about how we can be better researchers and designers by asking critical questions about our research and design decisions, evaluating important tradeoffs, and ensuring we include the right people in our research and design process.

Resources Cited in this Episode:

Also related: How Inclusive Design Expands Business Value (1-hr online seminar)