When our friends and loved ones face a crisis, we often don't know what to say. Do we say anything at all? What if we say the wrong thing? Nearly everyone who has faced a hard time has heard things that weren't so helpful. But worse yet is silence, saying nothing. Emily McDowell faced such a time and, as a graphic designer, she chose to respond by doing what she loved- creating cards that say what is most helpful in bad times. Her empathy cards not only helped people reach out; by sharing she also helped people in similar circumstances feel heard and seen! Her tremendous success with the cards inevitably led to a book, There Is No Good Card for This: What To Say and Do When Life Is Scary, Awful, and Unfair to People You Love.